Customer Experience Specialist — Flexible Schedule & Growth

Matt Stokes - State Farm Agent; Twin Falls (ID); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Simple IRA

Licensing paid by agency

Health insurance

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Matt Stokes - State Farm Agent is seeking a Customer Service Representative to deliver exceptional service, resolve inquiries, and support community members in Twin Falls, Idaho. You will collaborate with the agent team to manage customer needs and contribute to local insurance business growth.

The role emphasizes accuracy, responsiveness, and a friendly, coachable attitude, with opportunities for professional development and advancement within a values‑driven State Farm office.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication skills

Interpersonal skills

Attention to detail

Customer service experience

Job description

Matt Stokes - State Farm Agent is seeking a Customer Service Representative to deliver exceptional service, resolve inquiries, and support community members in Twin Falls, Idaho. You will collaborate with the agent team to manage customer needs and contribute to local insurance business growth.

The role emphasizes accuracy, responsiveness, and a friendly, coachable attitude, with opportunities for professional development and advancement within a values‑driven State Farm office.