Customer Experience Specialist — Flexible Schedule & Growth

Noreen Thomas - State Farm Agent; Clarks Summit (Lackawanna County); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Job summary

Noreen Thomas - State Farm Agent is seeking a Customer Relations Representative to deliver the kind of exceptional customer experiences that reinforce the growth of this insurance agency. You will help customers, resolve inquiries, and coordinate with the agency team to anticipate the needs of community members you support.

We welcome customer-focused and empathetic team members, with opportunities for internal growth for driven, sales-minded candidates.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service

Dealing with stress

Job description

Noreen Thomas - State Farm Agent is seeking a Customer Relations Representative to deliver the kind of exceptional customer experiences that reinforce the growth of this insurance agency. You will help customers, resolve inquiries, and coordinate with the agency team to anticipate the needs of community members you support.

We welcome customer-focused and empathetic team members, with opportunities for internal growth for driven, sales-minded candidates.