Customer Experience Specialist - Flexible Schedule

Cancelled Breaks; Las Vegas (NV); On-site; USD 30,000 - 34,000; Full time

Job summary

Cancelled Breaks seeks a proactive Customer Support Specialist to serve as the primary contact for inquiries across chat and email, delivering timely, empathetic assistance. You will resolve issues, build brand trust, and drive retention through personalized experiences, while collaborating with Shipping, Live Streaming, Inventory, and other teams to ensure smooth service.

The role emphasizes professional communication, ownership, and a strong knowledge of products, services, promotions, and

Qualifications

• Verifiable experience in customer service, preferably multi-channel (chat, email, etc).
• Excellent verbal and written communication; professional tone.
• Strong problem-solving and conflict-resolution skills.
• Able to learn new systems quickly and use CRM/ticketing tools.
• Proactive, ownership-minded with ability to lead smaller projects.

Responsibilities

• Serve as primary contact for customer inquiries across channels.
• Resolve concerns efficiently while exceeding expectations.
• Represent the brand with professionalism and authenticity.
• Drive customer retention through personalized interactions and follow-ups.
• Collaborate with internal teams to investigate issues and ensure seamless service.

Skills

Customer service

Communication

Problem solving

Conflict resolution

Initiative

Team collaboration

Leadership potential

Job description

Cancelled Breaks seeks a proactive Customer Support Specialist to serve as the primary contact for inquiries across chat and email, delivering timely, empathetic assistance. You will resolve issues, build brand trust, and drive retention through personalized experiences, while collaborating with Shipping, Live Streaming, Inventory, and other teams to ensure smooth service.

The role emphasizes professional communication, ownership, and a strong knowledge of products, services, promotions, and