Customer Experience Specialist — Flexible Hours

3M HEALTHCARE; Greeneville (TN); On-site; USD 16,531 - 22,041; Full time

Job summary

3M HEALTHCARE is seeking a Customer Service Specialist to deliver a positive customer experience by building relationships, guiding customers to products, and contributing to memorable store experiences. This hourly role supports store coverage and promotes a friendly environment that fosters loyalty and satisfaction.

The position emphasizes ownership, proactive service, and teamwork, with responsibilities including greeting customers, processing transactions, handling inquiries, and maintaining

Qualifications

• Dedication to customer service and a drive to achieve store objectives.
• Ability to take ownership of assigned tasks and contribute to store success.
• Strong communication skills and teamwork.
• Comfortable with technology and digital tools used in checkout and customer interactions.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Demonstrate ownership and accountability to achieve store objectives and key metrics.
• Create memorable store experiences by building relationships with customers and community.
• Greet and assist customers, delivering personalized service to enhance the shopping experience.
• Process transactions accurately and handle inquiries, returns, and concerns professionally.
• Support training, onboarding, and continuous learning to boost selling skills and knowledge.

Skills

Customer service

Ownership

Communication

Technology proficiency

Teamwork

Tools

POS systems

Windows OS

Mobile devices

Job description

3M HEALTHCARE is seeking a Customer Service Specialist to deliver a positive customer experience by building relationships, guiding customers to products, and contributing to memorable store experiences. This hourly role supports store coverage and promotes a friendly environment that fosters loyalty and satisfaction.

The position emphasizes ownership, proactive service, and teamwork, with responsibilities including greeting customers, processing transactions, handling inquiries, and maintaining