Customer Experience Specialist — Flexible Schedule

The TJX Companies, Inc.; Irving (TX); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health benefits

Job summary

The TJX Companies, Inc. is seeking team members for TJ Maxx in Irving, TX to deliver a highly satisfying customer experience through engaging interactions and a clean store environment. You may be cross-trained to support various store areas to meet business needs.

Key responsibilities include ringing purchases accurately, promoting credit/loyalty programs, maintaining merchandising standards, and contributing to safety and loss-prevention initiatives. Prior retail experience is a plus.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned

Skills

Customer service

Communication

Multi-tasking

Flexibility

Job description

The TJX Companies, Inc. is seeking team members for TJ Maxx in Irving, TX to deliver a highly satisfying customer experience through engaging interactions and a clean store environment. You may be cross-trained to support various store areas to meet business needs.

Key responsibilities include ringing purchases accurately, promoting credit/loyalty programs, maintaining merchandising standards, and contributing to safety and loss-prevention initiatives. Prior retail experience is a plus.