Customer Experience Specialist - Flexible Hours & Growth

Wawa, Inc.; Scranton (Lackawanna County); On-site; USD 2,066,000 - 2,583,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

ESOP

401(k) + matching

Education assistance

Paid parental leave

Store discounts

Paid time off

Flexible schedules

Job summary

Wawa, Inc. is hiring a Customer Service Associate (CSA) to greet and serve customers and be a friendly face of the beloved brand.

You will welcome guests, assist with orders, and help keep the store stocked, clean, and running smoothly in a fast-paced retail environment. The role offers hourly pay with a $1.50 night differential from midnight to 6am and a comprehensive benefits package for eligible associates.

Qualifications

• Excellent communication and customer service.
• Thrives in a fast-paced environment and can multitask.
• Must be 16+ years old with reliable transportation.
• Enjoy working in a team environment.

Responsibilities

• Greet and engage with customers to ensure their needs are met quickly and courteously.
• Prepare food items such as breakfast items, build-to-order sandwiches, beverages, and pizzas, and keep coffee station clean.
• Operate the cash register, handle payments, activate fuel and gift cards, and assist with lottery and ID verification for age-restricted products.
• Ensure stores are well-stocked and shelves are fresh, full, and inviting.
• Help keep stores clean and safe by following all policies and procedures.
• Complete store housekeeping duties including cleaning, dusting, sweeping, mopping, emptying trash, and more.

Skills

Communication skills

Customer service

Teamwork

Multitasking

Job description

Wawa, Inc. is hiring a Customer Service Associate (CSA) to greet and serve customers and be a friendly face of the beloved brand.

You will welcome guests, assist with orders, and help keep the store stocked, clean, and running smoothly in a fast-paced retail environment. The role offers hourly pay with a $1.50 night differential from midnight to 6am and a comprehensive benefits package for eligible associates.