Customer Experience Specialist — Flexible Hours & Bonus

Domino; Centralia (IL); On-site; USD 18,000 - 23,000; Part time

Benefits offered by this job

Flexible Hours

Competitive wages

Employee discount on all food items

Paid Training

Incredible Bonus Structure

Health, Dental & Vision Insurance (off

Voluntary accident coverage/Critical-h

Flexible Spending Accounts

401(k)

Job summary

MBR Management, a Domino's franchise, seeks a friendly Customer Service Representative in Centralia, IL for a part-time role. You’ll be the voice of our store, handling inquiries, processing orders, and guiding customers with a smile.

Duties include phone/email/chat responses, maintaining records, meeting quality standards, and collaborating with the team. We value reliability, empathy, and strong communication.

Qualifications

• Excellent verbal and written communication skills.
• Strong active listening and empathy when assisting customers.
• Proven ability to stay calm and patient with challenging customers.

Responsibilities

• Respond promptly to inquiries via phone, email, chat and other channels.
• Listen, understand, and provide thoughtful solutions.
• Resolve issues professionally and maintain accurate records.
• Process customer orders and requests efficiently.
• Provide clear information about products and services.
• Follow up to ensure satisfaction and address concerns.
• Meet or exceed performance metrics and quality standards.
• Collaborate with the team and escalate complex issues when needed.

Skills

Communication

Active listening

Empathy

Problem solving

CRM software

Multitasking

Organizational skills

Reliability

Teamwork

Tools

CRM systems

Ticketing platforms

Job description

MBR Management, a Domino's franchise, seeks a friendly Customer Service Representative in Centralia, IL for a part-time role. You’ll be the voice of our store, handling inquiries, processing orders, and guiding customers with a smile.

Duties include phone/email/chat responses, maintaining records, meeting quality standards, and collaborating with the team. We value reliability, empathy, and strong communication.