Customer Experience Specialist - Flexible Hours

TelyRx; Clearwater (FL); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Competitive base salary

Medical, dental, and vision coverage

Health Savings Account (HSA)

401(k) retirement savings plan

Flexible scheduling

Job summary

TelyRx is seeking a Customer Experience Specialist in Florida to be the first point of contact for customers. You will deliver responsive support, document interactions in the CRM, and escalate complex issues when needed.

The role focuses on empathetic communication, adherence to scripts and procedures, and maintaining confidentiality while providing high-quality service. A strong customer-focused mindset and organizational skills are essential.

Qualifications

• Strong verbal and written communication skills.
• Customer-focused mindset with problem-solving abilities.
• Ability to follow instructions and standardized procedures.
• Ability to work in a fast-paced, high-volume environment.
• Time management and organizational skills.

Responsibilities

• Respond to inbound customer inquiries via phone, email, or ticketing systems.
• Provide accurate information regarding products, services, policies, and procedures.
• Resolve routine customer issues and complaints in a timely and professional manner.
• Accurately document customer interactions in CRM systems.
• Escalate complex or unresolved issues to higher-level support or supervisors.
• Meet or exceed individual performance metrics (AHT, quality, adherence, CSAT).

Skills

Communication

Customer service

Multitasking

Time management

Problem-solving

CRM navigation

Education

High school diploma

Tools

CRM systems

Ticketing systems

Job description

TelyRx is seeking a Customer Experience Specialist in Florida to be the first point of contact for customers. You will deliver responsive support, document interactions in the CRM, and escalate complex issues when needed.

The role focuses on empathetic communication, adherence to scripts and procedures, and maintaining confidentiality while providing high-quality service. A strong customer-focused mindset and organizational skills are essential.