Customer Care Specialist: End-to-End Support & Resolution

Pye-Barker Fire & Safety; Monee (IL); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K with employer match

Paid vacation

Job summary

Pye-Barker Fire & Safety in Illinois is seeking a Customer Service Representative to interact with customers by phone or email, address inquiries, process orders, schedule appointments, and verify information. You will support branches and field partners, resolve conflicts, and ensure end-to-end satisfaction.

The role emphasizes strong communication, problem solving, and proficiency with standard software. Full-time position with competitive pay and benefits, including medical, dental, vision,

Qualifications

• High school diploma or equivalent required.
• Customer service experience required.
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

Responsibilities

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Perform other duties assigned by management.

Skills

Excellent communication

Customer service experience

Active listening

Service-oriented

Computer proficiency

Education

High school diploma or equivalent

Job description

Pye-Barker Fire & Safety in Illinois is seeking a Customer Service Representative to interact with customers by phone or email, address inquiries, process orders, schedule appointments, and verify information. You will support branches and field partners, resolve conflicts, and ensure end-to-end satisfaction.

The role emphasizes strong communication, problem solving, and proficiency with standard software. Full-time position with competitive pay and benefits, including medical, dental, vision,