Customer Experience Associate: Fast-Paced Support Pro

stord; Atlanta (GA); On-site; USD 40,000 - 55,000; Full time

Job summary

Stord is seeking a Customer Experience Associate (CEA I) to deliver timely, accurate support to clients across multiple channels. You will manage cases from intake to resolution, document interactions in Salesforce, and follow established SOPs to resolve standard issues.

This foundational role emphasizes accountability, learning, and building skills toward handling more complex scenarios, while meeting SLA expectations and delivering professional client service.

Qualifications

• Minimum 2 years in customer support or related field.
• Experience in a fast-paced, client-facing environment.
• Familiarity with CRM or ticketing systems.

Responsibilities

• Respond to client inquiries across multiple channels within established SLAs.
• Accurately document, categorize, and update cases in Salesforce.
• Follow SOPs to resolve standard and well-defined client issues.

Skills

Customer support

SLA adherence

Communication

Tools

Salesforce

Job description

Stord is seeking a Customer Experience Associate (CEA I) to deliver timely, accurate support to clients across multiple channels. You will manage cases from intake to resolution, document interactions in Salesforce, and follow established SOPs to resolve standard issues.

This foundational role emphasizes accountability, learning, and building skills toward handling more complex scenarios, while meeting SLA expectations and delivering professional client service.