Customer Experience Specialist

Stord, Inc.; Atlanta (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Stord, Inc. in Atlanta is seeking a Customer Experience Associate (CEA I) to deliver timely, professional support to clients across multiple channels and maintain strong case documentation.

You will respond to inquiries within SLAs, triage requests, document in Salesforce, and collaborate with internal teams to resolve standard issues while growing toward handling more complex cases. Stord is headquartered in Atlanta with a culture of equal opportunity and ongoing training.

Qualifications

• 2 years in customer support or client experience.
• Experience in a fast-paced, client-facing environment preferred.
• Familiarity with CRM or ticketing systems preferred.
• Comfortable working across multiple tools and systems.

Responsibilities

• Respond to client inquiries across multiple channels within established SLAs.
• Acknowledge and triage incoming requests quickly to ensure timely engagement.
• Communicate clearly and professionally in all client interactions.
• Provide consistent updates to clients through resolution.
• Accurately document, categorize, and update cases in Salesforce.

Skills

Customer support

CRM systems

Multichannel communication

SLA awareness

Tools

Salesforce

Slack

Email tools

Job description

Stord, Inc. in Atlanta is seeking a Customer Experience Associate (CEA I) to deliver timely, professional support to clients across multiple channels and maintain strong case documentation.

You will respond to inquiries within SLAs, triage requests, document in Salesforce, and collaborate with internal teams to resolve standard issues while growing toward handling more complex cases. Stord is headquartered in Atlanta with a culture of equal opportunity and ongoing training.