Customer Experience Specialist – Fast-Growth E‑commerce

Partify; Fraser (MI); On-site; USD 20,664 - 34,440; Part time

Benefits offered by this job

HMO medical plans

Dental and vision coverage

401(k) with company match

Paid holidays and sick time

Job summary

Partify, located in Fraser, Michigan, is seeking a Customer Service Representative to support a growing customer base and ensure high-quality interactions. In this hands-on role, you will assist customers with inquiries regarding orders, products, and shipping while working closely with operations and logistics teams.

The ideal candidate will have a bachelor's degree, 1-3 years of experience in customer service, and strong communication and problem-solving skills. Partify offers flexible shifts and benefits including HMO medical plans and 401(k) matching.

Qualifications

• 1-3 years of experience in customer service, support, or call center environments.
• Strong written and verbal communication skills.
• Ability to manage a high volume of customer interactions.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and messaging platforms.
• Assist customers with order placement and product questions.
• Resolve customer issues related to damaged parts and shipping delays.

Skills

Strong communication skills

Problem solving ability

Organizational skills

Attention to detail

Education

Bachelor’s degree or equivalent

Tools

Multiple software systems and internal tools

Job description

Partify, located in Fraser, Michigan, is seeking a Customer Service Representative to support a growing customer base and ensure high-quality interactions. In this hands-on role, you will assist customers with inquiries regarding orders, products, and shipping while working closely with operations and logistics teams.

The ideal candidate will have a bachelor's degree, 1-3 years of experience in customer service, and strong communication and problem-solving skills. Partify offers flexible shifts and benefits including HMO medical plans and 401(k) matching.