Customer Experience Specialist — Fast, Friendly Checkout

Fleet Farm; Hermantown (MN); On-site; USD 19,000 - 25,000; Full time

Job summary

Fleet Farm in Hermantown, MN is seeking a friendly and dependable Customer Service Team Member to provide a quick, efficient check-out experience and handle exchanges, returns, and complaints.

You will greet customers, assist with transactions, and remain knowledgeable about store products while promoting Fleet Farm loyalty programs. Flexibility for days, nights, weekends, and holidays is expected.

Qualifications

• High School Diploma or GED preferred.
• Ability to work a flexible schedule including days, nights, weekends and holidays.
• Knowledge of basic cash handling procedures, including simple math.

Responsibilities

• Provide customers with a quick and efficient check-out experience by operating the cash register and scanner to itemize and total customer’s purchase and bag merchandise.
• Handle customer exchanges, returns, and complaints effectively.
• Serve as a cashier resource by assisting with transactions, resolving discrepancies, and troubleshooting cash register and tender issues.
• Engage customers in a friendly manner, including greeting with a smile and creating a pleasant interaction throughout the entire transaction.
• Cashiers are outgoing and engaging. Must love working with people.
• Process and handle monetary transactions including cash, check, gift card, credit/debit card, etc.
• Extend offers for the Extended Protection Policy to qualifying items.
• Effectively communicate with Manager on Duty and/or merchandise teams in regards to out of stock products at the checkout lanes and front entrances.
• Remain knowledgeable about the store for customer questions.
• Restock items efficiently and accurately. Ensure assigned area is always presentable.
• Deliver an outstanding shopping experience for customers.
• Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.

Skills

Friendly

Self-motivated

Dependable

Customer service

Communication

Education

High School Diploma or GED

Tools

Cash register

Job description

Fleet Farm in Hermantown, MN is seeking a friendly and dependable Customer Service Team Member to provide a quick, efficient check-out experience and handle exchanges, returns, and complaints.

You will greet customers, assist with transactions, and remain knowledgeable about store products while promoting Fleet Farm loyalty programs. Flexibility for days, nights, weekends, and holidays is expected.