Customer Experience Specialist – Events & Tech Support

Education Service Center Region 13; Kilgore (TX); On-site; USD 44,768 - 54,717; Full time

Benefits offered by this job

Medical benefits

Job summary

Education Service Center Region 13 is seeking a Customer Experience Specialist I to serve as the primary contact for clients, guests, and staff. The role blends in-person, phone, and email support with technical assistance and conference and meeting support.

The ideal candidate will have a high school diploma and 2 years of customer service experience, plus proficiency with Microsoft Office and Zoom/Teams. This is an on-site, full-time position with salary starting at $49,743 annually and growth

Qualifications

• High school diploma or equivalent.
• Two (2) years of experience in customer service, hospitality, office administration, conference services, event support, or a related field.
• Proficiency with Microsoft Office and common office technology such as Zoom and Teams.

Responsibilities

• Serve as a representative of ESC Region 13, displaying courtesy, tact, consideration, and discretion in all interactions with the educational community and the public.
• Provide daily in‑person, phone, and email support to Region 13 staff and clients, assisting with account access, event registration, payments, refunds, and general customer inquiries.
• Prepare the building for daily operations by ensuring conference rooms, equipment, and supplies are ready and configured according to the daily schedule and anticipated attendance.
• Provide technical support for meetings by troubleshooting audio/visual equipment, presentation software, laptop connectivity, Zoom meetings, and Microsoft Teams meetings.
• Support Region 13 workshops and events by assisting staff with meeting logistics, room readiness, customer needs, and event operations.
• Welcome guests, assist with onsite registration, and deliver a positive, professional customer experience throughout their visit.
• Monitor the appearance and readiness of customer‑facing spaces and coordinate or escalate maintenance needs to ensure a safe, clean, and professional environment.
• Perform other duties as assigned

Skills

Customer service

Office software

Communication

Education

High school diploma

Associate or bachelor's degree preferred

Tools

Zoom

Microsoft Teams

Job description

Education Service Center Region 13 is seeking a Customer Experience Specialist I to serve as the primary contact for clients, guests, and staff. The role blends in-person, phone, and email support with technical assistance and conference and meeting support.

The ideal candidate will have a high school diploma and 2 years of customer service experience, plus proficiency with Microsoft Office and Zoom/Teams. This is an on-site, full-time position with salary starting at $49,743 annually and growth