Customer Experience Specialist – Evenings & Weekends

Rumpke Waste & Recycling; Circleville (OH); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) matching

Life insurance

Paid vacation

Job summary

Rumpke Waste & Recycling in Ohio is seeking a Customer Service Representative to handle inquiries and billing questions from a busy call center. You will manage multiple channels and work to resolve issues while delivering friendly, professional service.

This role emphasizes accuracy, teamwork, and the ability to handle high call volumes. Night and weekend shifts may be required, and a valid right to work in the United States is essential. Competitive pay and comprehensive benefits are offered.

Qualifications

• Excellent verbal and written communication skills.
• Professional appearance and demeanor.
• Strong data entry and customer service abilities, with CRM experience.

Responsibilities

• Answer phones promptly and courteously.
• Respond to customer inquiries via phone, email, social media, or chat.
• Explain billing and service options and resolve issues.
• Log and record customer interactions and update accounts.
• Coordinate with other departments to resolve problems.

Skills

Verbal and written communication

Professional appearance

Computer proficiency

CRM tools

Analytical/problem solving

Customer service

Data entry

Teamwork

Ability to work under pressure

Tools

Windows

Microsoft Office

CRM tools

Job description

Rumpke Waste & Recycling in Ohio is seeking a Customer Service Representative to handle inquiries and billing questions from a busy call center. You will manage multiple channels and work to resolve issues while delivering friendly, professional service.

This role emphasizes accuracy, teamwork, and the ability to handle high call volumes. Night and weekend shifts may be required, and a valid right to work in the United States is essential. Competitive pay and comprehensive benefits are offered.