Customer Experience Specialist - Elevate Customer Journeys

Renuity, LLC; Woburn (MA); Hybrid; USD 30,000 - 34,000; Full time

Job summary

Renuity Company is seeking a Customer Experience Specialist to provide exceptional service to potential and existing customers. The role involves identifying customer needs, responding to inquiries, and collaborating with internal departments to optimize customer services and strengthen the brand.

Duties include tracking customer experiences across online and offline channels, coordinating with production, marketing, and sales teams, and logging issues, compliments, and feedback.

Qualifications

• At least 2 years' experience in customer experience or similar role.
• Experience gathering and interpreting customer experience information.
• Proficiency with MS Office.
• Strong interpersonal and client-centered approach.
• Excellent organizational and time management abilities.
• Superior communication, collaboration, and problem-solving skills.

Responsibilities

• Tracking customer experiences across online and offline channels, devices, and touchpoints.
• Collaborating with production, marketing, and sales teams to enhance customer services and brand awareness.
• Identifying customer needs and taking proactive steps to maintain positive experiences.
• Responding to customer queries via phone, email, social media, or chat applications.
• Documenting processes and logging technical issues, compliments, and complaints.

Skills

Interpersonal skills

Communication

Time management

Collaboration

Problem solving

MS Office

Tools

MS Office

Job description

Renuity Company is seeking a Customer Experience Specialist to provide exceptional service to potential and existing customers. The role involves identifying customer needs, responding to inquiries, and collaborating with internal departments to optimize customer services and strengthen the brand.

Duties include tracking customer experiences across online and offline channels, coordinating with production, marketing, and sales teams, and logging issues, compliments, and feedback.