Temp Services Care Agent

Lakeshore Recycling Systems; Rosemont (IL); Hybrid; USD 34,000 - 43,000; Full time

Job summary

Lakeshore Recycling Systems in Rosemont is seeking a Temp Services Care Agent to handle inbound sales inquiries for temporary services (roll-off and portable restrooms). You will assess customer needs, propose services, and close deals using Salesforce while supporting Construction Representatives and the sales team.

The role requires solid MS Office skills, Salesforce experience, and strong communication. A high school diploma is required, bachelor’s degree preferred, with potential for remote

Qualifications

• Experience with Salesforce CRM is preferred.
• Proficient in MS Office applications (Excel, Word, PowerPoint, Outlook).
• Strong written and verbal communication skills; self-starter and dependable.

Responsibilities

• Take incoming sales calls to determine customer needs, provide proposals and close sales.
• Manage incoming internet leads through Salesforce and follow-up with prospective customers to close sales.
• Utilize CRM tools daily, schedule and document activities, grow potential customer list through cold calling.
• Complete profitable service agreement re-signs and extend terms as needed.
• Research upcoming construction projects and act as sales support for Construction Representatives.
• Collaborate with customer service to follow up on opportunities.

Skills

Salesforce CRM

MS Office Suite

Communication skills

Multi-tasking

Self-motivated

Customer service

Education

High School diploma or GED

Bachelor’s degree preferred

Tools

Salesforce

MS Office (Excel/PowerPoint/Outlook)

Job description

LRS is the industry leader in providing innovative and environmentally responsibly waste and recycling solutions. Our team delivers exceptional service and value through relentless commitment to customer satisfaction and preservation of the environment. Through our safe and innovative approach to waste diversion, LRS thrives on the passion and innovation of our employees to preserve and sustain the beauty of the towns, neighborhoods and communities that we serve.We are excited to hire candidates that align with our Vision and Values: To become the safest, most innovative waste recycler in the world by redefining the way the world views waste. Live Safety Serve With Passion Innovate Relentlessly Engage With Integrity Build Community Be Accountable

Job Description

The Temp Services Care Agent role is responsible for taking incoming sales inquiries for temporary services offered by LRS. Temporary services include roll-off and portable restroom services. This role is responsible for accessing potential customer’s needs, providing service proposals, negotiating service agreements, researching upcoming projects and utilize Salesforce to maximize sales efforts. This position will also work with Construction Representatives to provide sales support.

You will be part of a dynamic sales team, where your role and support will create big impact to both existing and future customers.

Reports to:

Supervisor Temp Services Care Agent

• Take incoming sales calls to determine customer needs, provide proposals and close sales.
• Manage incoming internet leads through Salesforce and follow-up with prospective customers to close sales.
• Utilize CRM tool on a daily basis, scheduling and documenting all activities, grow potential customer list through relentless cold calling.
• Complete profitable service agreement re-signs, extend terms, change service levels, and other tasks assigned by the Sales Manager.
• Research upcoming construction projects and work as sales support for Construction Representatives.
• Work with customer service team to follow up on sales opportunities.
• Perform other job duties as required.

Scope of Responsibility:

The Temp Services Care Agent is an Individual Contributor Level 1 (IC1) responsible for managing incoming sales inquiries and supporting the sales of LRS’s temporary services, including roll-off and portable restrooms. This role directly impacts customer acquisition and revenue by assessing customer needs, providing proposals, negotiating agreements, and closing sales. The agent utilizes Salesforce and other CRM tools to track leads, follow up on opportunities, and research upcoming projects, while collaborating with Construction Representatives and the customer service team. This position exercises independent judgment in managing sales activities, growing the customer base, and contributing to the overall success of the sales team.

Requirements

Knowledge and Skill Requirements:

• Experience using Salesforce CRM preferred.
• Highly skilled in MS Office Applications (Excel, Word, PowerPoint, Outlook).
• Self-motivated with a passion to help people.
• Strong ability to multi-task.
• Ability to perform in a fast-paced environment and meet deadlines.
• Excellent written and verbal communications skills.
• Pro-Active, quick-learner and self-starter.
• Strong organizational skills.

Education & Experience:

• High School diploma or GED, bachelor’s degree preferred.
• Minimum 2 years’ experience working with customers that includes addressing customer needs.

Physical Demands & Work Environment:

• Prolonged periods of sitting at a desk and working on a computer.
• Frequent use of hands and fingers to handle, control, or feel objects, tools, or controls.
• Regularly required to talk and hear, both in person and by phone or web meetings.
• Occasionally required to stand, walk, and reach with hands and arms.
• Ability to read and interpret data on a computer screen or printed documents.
• Work is performed in a typical office environment with moderate noise levels, in a climate-controlled environment with heating and air conditioning.
• Potential for remote work or hybrid work arrangement.
• May be required to lift up to 30 pounds.

Travel Required:

• N/A

This job description is designed to provide a general overview of the responsibilities and qualifications required for the position. It is not intended to be an exhaustive list of all duties or qualifications.

Physical Demands/Environmental Factors

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear
• Occasionally required to stand and walk
• Must frequently lift and/or move up to 10 pounds
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus

Pay Range

$25.00 to $31.25

Location

Rosemont

Lakeshore Recycling Systems is proud to be an equal-opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please email [e-mail].