Customer Experience Specialist — Calm Problem-Solver for Moves

3 Men Movers; Houston (TX); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Profit sharing

Holiday bonus

PTO

401(k) match

WFH days

Medical insurance

Job summary

3 Men Movers is seeking a Customer Experience Specialist in Houston to answer questions, resolve issues, and guide customers through the post-move process. You’ll collaborate with dispatch and drivers to ensure clear communication and a positive experience for clients who trust us with their move.

Responsibilities include handling inquiries, documenting details in our CRM, and following through on commitments while identifying opportunities to offer additional services.

Qualifications

• Experience in customer service, hospitality, or another customer-facing role.
• Strong communication and listening skills.
• Ability to stay calm, think clearly, and respond professionally during difficult conversations.
• A practical approach to problem-solving and the persistence to follow issues through to resolution.
• Strong organization and attention to detail.
• Ability to work independently, manage competing priorities, and collaborate with a team.
• Comfort using computer systems and learning CRM software.
• Availability to work weekends.
• Bilingual English/Spanish skills are a plus.

Responsibilities

• Build positive customer relationships by answering questions, addressing concerns, and following through on commitments.
• Work closely with dispatch and drivers to resolve issues and keep customers informed.
• Conduct post-move calls to gather feedback, address concerns, and strengthen customer loyalty.
• Help customers navigate the claims process, document details accurately, and coordinate follow-up with the appropriate team.
• Handle customer escalations professionally and involve internal teams when additional support is needed.
• Recognize opportunities to recommend additional services based on each customer’s needs.
• Use CRM software to maintain accurate customer records, scheduling details, and follow-up notes.
• Gather customer feedback and share opportunities to improve our services, processes, and tools.
• Monitor inventory and communicate concerns or needs to the appropriate team.

Skills

Customer service

Hospitality background

Communication

Calm under pressure

Problem solving

Organization

Team collaboration

CRM software

Weekend availability

Bilingual EN/ES

Tools

CRM software

Job description

3 Men Movers is seeking a Customer Experience Specialist in Houston to answer questions, resolve issues, and guide customers through the post-move process. You’ll collaborate with dispatch and drivers to ensure clear communication and a positive experience for clients who trust us with their move.

Responsibilities include handling inquiries, documenting details in our CRM, and following through on commitments while identifying opportunities to offer additional services.