Customer Experience Specialist (Call Center - Austin, TX)

We Insure Group; Austin (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

We Insure Group is seeking a Customer Experience Specialist for their Austin office to deliver top-tier customer service and support. If you thrive in a fast-paced, tech-savvy environment and have a passion for helping others, this role is for you. Responsibilities include managing various inbound service queries and maintaining call metrics while providing support with multiple insurance products. This position offers paid training and a path to obtaining a Property and Casualty License.

Benefits

Medical, Dental, and Vision coverage

401K Match

Paid time off and holidays

Tuition reimbursement

Paid training

Qualifications

• 2+ years of customer service experience, with at least 1 year in a call center.
• Comfortable using multiple technology platforms.
• Flexibility and adaptability to change.

Responsibilities

• Be the first point of contact for incoming calls and chat messages.
• Help with billing questions, policy changes, and cancellation requests.
• Service a variety of policies including home, auto, and renters.

Skills

Excellent communication skills

Attention to detail

Multitasking

Dependable work ethic

Customer service orientation

Education

High School Diploma or equivalent

Job description

Customer Experience Specialist (Call Center - Austin, TX) page is loaded

Customer Experience Specialist (Call Center - Austin, TX)

Apply remote type On-Site locations Austin, TX time type Full time posted on Posted 4 Days Ago job requisition id JR103121

Who We Are.

At We Insure Group, we are passionate, driven, and purposeful in our mission to personalize protection at the right value. We believe in delivering tailored insurance solutions that meet each client’s unique needs, ensuring they feel confident and supported in every decision.

As both a franchise platform and direct insurance provider, We Insure empowers like-minded entrepreneurs with the opportunity to own and operate successful agencies. With over 200 locations across 35 states, we support our agency owners, customers, and carrier partners by enabling faster service, greater efficiency, better choices, and improved results.

What sets us apart? We’re data-driven for better value and people led for better service. Our purpose is rooted in clarity, guidance, and long-term trust helping individuals and business owners make informed choices about their insurance coverage. We're building something meaningful and looking for purpose-driven individuals to help lead the way.

We are scheduling interviews now! Candidates must apply online (this requisition), and email Yvonne Saldana at [e-mail] - recruiter will follow up to schedule your onsite interview.

Start Date - July 14th 2025

Location: Austin, TX (Onsite position)

Office Address: 2010 E 6th St, Austin, TX 78702

Onsite interviews are being scheduled for:

June 16th - 18th

June 24th - 26th

Call center experience is highly preferred, or heavy customer service experience welcomed

This is an onsite position. Paid training provided. We Insure will cover license testing fees for new agents. If hired, Agent must agree to obtain Property and Casualty License within the State of Texas post hire.

Job Summary: Customer Experience Specialist I
Do you love solving problems, helping people, and making someone’s day just a little easier? As a Customer Experience Specialist I at We Insure, you’ll be the voice that supports our clients, producers, and partners across the country. Whether you’re answering questions, navigating insurance platforms, or helping customers with policy changes, you’ll play a key role in delivering top-tier service—every single time.

This isn’t your average call center role—it’s fast-paced, tech-savvy, and offers the chance to work with a wide variety of property and casualty insurance products and carriers. If you thrive on variety, enjoy multitasking, and love helping others, this is the role for you.

What You’ll Be Doing:

• Be the first point of contact—answering inbound calls and chat messages from policyholders and We Insure producers.

• Help with everything from billing questions to policy changes to cancellation requests.

• Work across multiple carrier platforms to resolve service needs with confidence and accuracy.

• Make outbound calls when needed to follow up or clarify details.

• Service a variety of policies—home, auto, renters, flood, umbrella, RVs, and more!

• Stay on top of performance metrics like call quality, handle time, and schedule adherence, in addition to stellar attendance.

• Ensure every interaction is well-documented and professionally handled.

• Assist in policy retention and cross-selling where appropriate.

Bonus Responsibilities:

• Join in on weekly coaching sessions and training to sharpen your skills.

• Collaborate on team projects and process improvements.

• Take part in development programs designed to help you grow.

What You Bring to the Table:

• A love for fast-paced environments with high call volume.

• Excellent communication skills—whether you’re typing or talking.

• Laser-sharp attention to detail and the ability to multitask like a pro.

• A dependable work ethic and strong team spirit.

• Ability to absorb and apply feedback quickly.

• Comfortable using multiple technology platforms and Microsoft.

• 2+ years of customer service experience, with at least 1 year in a call center.

• Flexible and adaptable to change.

Nice-to-Haves:

• Property and Casualty Insurance industry experience.

• Producer/Agent license.

• Familiarity with various insurance carrier systems.

Education Required:

• High School Diploma or equivalent required.

Work Environment:

• Full time onsite in our Austin office.

• Primarily desk-based in a comfortable and professional indoor setting.

• Adjustable sit-to-stand desks provided.

Travel:

• No travel required.

Physical Requirements:

• Mostly sedentary with occasional movement.

• Must be able to lift up to 15 pounds.

• Standing and walking as needed.

Safety & Security:

• Report any unsafe conditions or incidents.

• Take care of equipment and follow cybersecurity protocols.

Ready to join a team that puts people first and empowers you to shine?
Apply today and bring your customer service skills to a company that values passion, precision, and people. Let's redefine insurance support—together.

Final Note:

This job description isn’t all-inclusive, your role may grow and change, and that’s a good thing! Flexibility and a positive attitude go a long way here.

Our Values. The We Way.

At We Insure, Group our values shape how we work, how we lead, and how we grow—together. They’re more than just words—they guide every interaction, every decision, and every customer experience.

We Way Reflects Our Commitment to.

• We personalize protection at a price you can trust

• We hustle to find opportunity

• We care authentically

• We thrive in ambiguity

• We own our results

• We have fun along the way

• And—we’re just getting started

Our Total Rewards.

• Medical, Dental, Vision, Life, Pet; Flexible Spending Account

• Competitive Salaries

• 401K Match

• Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave

• Short and Long-Term Disability

• Employee Support Programs, Including Mental Health

• Tuition Reimbursement

• Matching Charitable Gift Program

• Lucrative Referral Program

This position is not able to be performed in California, Colorado, New York or Washington.

EEO

We Insure Group is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.

Disability

We Insure Group is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please contact our HR department at [e-mail]. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.

Note to applicant: It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. Please know that our company does not use lie detector tests in our hiring process.

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A few reasons why you might love working with the We Insure team

We’re a leader in the space.We foster ongoing innovation. You get all the benefits of a growing and fast-paced company, while enjoying a very entrepreneurial culture.

The team is really motivating.You’ll work with people who are as energetic, smart, and determined as you are. You’ll be managed by the best, too.

Your work will be immediately impactful.You’ll be able to see your direct impact on our growth. You won’t be just another cog in the wheel.

We embrace change.This is not where you'll find ‘predictable’. Our team wears many hats and has to go with the flow to deliver on our goals and get the job done.

We are a team of collaborators.We work together to ensure the best possible solutions for our internal teams. It is common for us to get outside our swim lanes.

Our environment provides continuous learning.Team members often have to branch out of their comfort zone. Taking ownership is an opportunity and we believe failures might lead to a better solution.

Get In Touch

Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.

About Us

We Insure, LLC. is an independent insurance franchise that takes immense pride in providing like-minded entrepreneurs with successful agency ownership. With more than 200 agency locations in 35 states, We Insure continues to grow rapidly and supports our agency owners, customers, and carriers by facilitating faster service, greater efficiencies, better choices, and improved bottom lines. What makes We Insure stand out: we are data-driven for better value and people-led for better service. And our leadership is seeking more highly motivated, career-driven people to help lead our efforts!

We Insure has received countless awards including Jacksonville Business Journal’s Best Places to Work and Fastest-Growing Private Companies, and Inc.’s 5000 Fastest Growing Companies. If you are looking for a long-term career in a supportive, goal-driven, growth environment with a company that believes in developing its people, We Insure is the right fit for you and we encourage you to apply today!