Customer Experience Specialist (Call Center - Austin, TX)

PEAK6 InsurTech; Austin (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in the insurance sector is looking for a Customer Experience Specialist in Austin, TX. This role involves supporting clients with inquiries and policy changes while providing excellent customer service. Candidates should have a strong background in customer service, preferably in a call center environment, and be ready to engage with various insurance products. The position offers paid training and opportunities for professional growth in a dynamic work environment.

Benefits

Comprehensive health benefits

401K match

Paid time off

Qualifications

• 2+ years customer service experience, including 1+ year in a call center.
• Excellent communication and multitasking skills.
• Detail-oriented, dependable, team-oriented, adaptable.

Responsibilities

• Answer inbound calls and chat messages from policyholders and producers.
• Assist with billing, policy modifications, cancellations.
• Service various policies: home, auto, renters, etc.

Skills

Communication

Multitasking

Detail-oriented

Dependable

Team-oriented

Adaptable

Technology proficiency

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Customer Experience Specialist (Call Center - Austin, TX)

Join to apply for the Customer Experience Specialist (Call Center - Austin, TX) role at PEAK6 InsurTech

Start Date: July 14th, 2025

Location: Austin, TX (Onsite position)

Office Address: 2010 E 6th St, Austin, TX 78702

Interview Schedule: June 16th - 18th, June 24th - 26th

Experience: Call center experience highly preferred, or extensive customer service experience welcomed

Training & Licensing: Paid training provided; license testing fees covered; must obtain Property and Casualty License in Texas post-hire

Job Summary: Customer Experience Specialist I

Are you passionate about solving problems, helping people, and making a positive impact? As a Customer Experience Specialist I at We Insure, you will support clients, producers, and partners nationwide, handling inquiries, policy changes, and more. This role offers variety, fast pace, and the opportunity to work with diverse insurance products.

Responsibilities:

1. Answer inbound calls and chat messages from policyholders and producers.
2. Assist with billing, policy modifications, cancellations.
3. Navigate multiple carrier platforms to resolve service needs accurately.
4. Make outbound follow-up calls when necessary.
5. Service various policies: home, auto, renters, flood, umbrella, RVs, etc.
6. Maintain performance metrics and professional documentation.
7. Support policy retention and cross-selling efforts.

Additional Responsibilities:

• Participate in coaching, training, and team projects.
• Engage in development programs for growth.

Qualifications:

• 2+ years customer service experience, including 1+ year in a call center.
• Excellent communication and multitasking skills.
• Detail-oriented, dependable, team-oriented, adaptable.
• Proficient with technology and Microsoft Office.

Preferred:

• Property and Casualty insurance experience.
• Producer/Agent license.

Education:

• High School Diploma or equivalent.

Work Environment:

• Full-time onsite in Austin, TX.
• Desk-based with sit-stand desks.

Physical & Security Requirements:

• Sedentary work, lift up to 15 lbs, occasional movement.
• Follow cybersecurity protocols and report unsafe conditions.

Benefits & Values:

• Comprehensive health benefits, 401K match, paid time off, and more.
• Company values include personalization, hustle, care, ownership, fun, and growth.

This role is not available in CA, CO, NY, or WA. We are an equal opportunity employer committed to inclusion and accessibility. For accommodations, contact [e-mail].