Customer Service Superstar

Domino's; Shelley (ID); On-site; USD 31,000 - 37,000; Full time

Job summary

Domino's is seeking a Customer Service Rep to be the friendly face of the brand, handling inquiries, processing orders, and resolving issues with a positive mindset. You will work in a fast-paced environment, leveraging CRM tools to document interactions and coordinate with other teams for seamless service.

This role emphasizes clear communication, multitasking, and a customer-first attitude. Ideal candidates will have strong communication, problem-solving, and a willingness to learn our product

Qualifications

• Clear verbal and written communication
• Ability to handle multiple inquiries efficiently
• Friendly demeanor with customers from diverse backgrounds
• Strong problem-solving to resolve issues
• Comfort with basic computer systems and CRM tools
• Capable of multitasking in a fast-paced setting
• Attention to accuracy in transactions and records

Responsibilities

• Be the primary point of contact for customer inquiries and information
• Resolve complaints and convert unhappy customers into satisfied ones
• Process orders, returns, and exchanges
• Coordinate with other departments to fulfill customer needs
• Maintain product knowledge and communicate offerings clearly
• Document customer interactions in the CRM system
• Identify issues and escalate to management when needed
• Participate in team training and contribute ideas for service improvements
• Support the development of the customer service playbook
• Aim to meet and exceed performance goals and quality standards

Skills

Communication

People skills

Problem-solving

Tech-savvy

CRM experience

Multitasking

Attention to detail

Team player

Adaptability

Education

High school diploma or equivalent

Tools

CRM software

Computer systems

Job description

Domino's is seeking a Customer Service Rep to be the friendly face of the brand, handling inquiries, processing orders, and resolving issues with a positive mindset. You will work in a fast-paced environment, leveraging CRM tools to document interactions and coordinate with other teams for seamless service.

This role emphasizes clear communication, multitasking, and a customer-first attitude. Ideal candidates will have strong communication, problem-solving, and a willingness to learn our product