Customer Experience Lead

SmartRecruiters, Inc.; Orlando (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

Domino’s Pizza is seeking a Customer Service Representative in Orlando to greet customers, take orders, and handle payments with a friendly, can-do attitude. You will ensure accurate order processing and maintain a clean, welcoming environment that reflects our brand standards.

You should be comfortable communicating across channels, resolving issues, and working as part of a team. A positive demeanor and reliability are essential for success in this role.

Qualifications

• Maintain a positive, empathetic, and professional attitude toward customers.
• Respond promptly to customer inquiries.
• Communicate with customers through various channels.
• Acknowledge and resolve customer complaints.
• Know products inside and out so you can answer questions.
• Process orders, forms, applications, and requests.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with colleagues as necessary.
• Provide feedback on the efficiency of the customer service process.
• Manage a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Responsibilities

• Greet customers and take orders with a smile.
• Operate the cash register and collect payment from customers.
• Make consistent products within Domino’s Pizza guidelines.
• Maintain a clean and organized work environment from our customer’s viewpoint.
• Maintain a professional appearance at all times in grooming standards.

Skills

Positive attitude

Prompt responses

Multi-channel communication

Handle complaints

Product knowledge

Order processing

Record keeping

Team coordination

Process feedback

Lead junior reps

Customer satisfaction

Job description

Domino’s Pizza is seeking a Customer Service Representative in Orlando to greet customers, take orders, and handle payments with a friendly, can-do attitude. You will ensure accurate order processing and maintain a clean, welcoming environment that reflects our brand standards.

You should be comfortable communicating across channels, resolving issues, and working as part of a team. A positive demeanor and reliability are essential for success in this role.