Customer Experience Specialist

Parker Hannifin Corporation; Ravenna (OH); On-site; USD 41,000 - 65,000; Full time

Job summary

At Parker Hannifin Corporation's Parflex Division, we power systems behind vehicles and machinery worldwide. We seek a Customer Service Specialist to respond to inquiries by phone, email, or CRM, and to coordinate pricing requests and order status.

You will prepare and enter purchase orders, manage orders and material releases, and provide technical information to distributors. Collaboration with Pricing, Engineering, and sales teams is essential to deliver accurate quotes and timely deliveries.

Qualifications

• High school education or equivalent required.
• Associate degree preferred.
• Must possess good communication skills.
• Two to four years customer service experience.

Responsibilities

• Review and respond to customer inquiries received by phone, email, or CRM software.
• Communicate requests for cost estimates on non-standard products.
• Check stock, provide pricing and delivery information on orders or potential orders.
• Check order status or expedite orders with Production, Supply Chain or Shipping Departments.
• Prepare and enter purchase orders; provide customer code, pricing, quantity, part number, order acknowledgments, etc.
• Manage orders and material releases received by Electronic Data Interchange.
• Clarify policies and procedures such as condition of sale and pricing structure.
• Prepare and submit request for returned goods authorization.
• Provide technical information to distributors from catalogs or engineering/PM/technical services.
• Collaborate with Pricing Department on customer quotes and maintain documentation.
• Participate in problem solving and process improvement teams.
• Investigate and approve or deny credit requests as forwarded by Accounts Receivable.
• Acknowledge customer orders upon request.
• Assist outside sales personnel.
• Sample requests.
• Quotes on non-standards.
• Clarification of policies and procedures.
• Participate in weekly update and problem-solving meetings.
• Any other similar or associated duties.

Skills

Good communication skills

Education

High school diploma or equivalent

Associate degree

Job description

Org Marketing Statement

When you join Parker Hannifin's Parflex Division, you're not just working on hoses and tubing - you're helping power the systems behind some of the most important vehicles, machines, and technologies in the world. From under the hood of U.S. military trucks like the JLTV and HEMTT, to inside the wings of the F-35 fighter jet and C-130 Hercules, our thermoplastic and fluoropolymer hose products are trusted in the world's most demanding applications.

You'll also find Parker Parflex products supporting wind farms, data centers, solar fields, food production plants, and next-generation hydrogen vehicles. Whether it's helping to land a Black Hawk helicopter safely or making sure air brake systems on semi-trucks perform in any weather, our team builds solutions that keep America moving, protected, and growing.

Parflex is part of Parker's Fluid Connectors Group, a global leader in motion and control technologies for over 100 years. At our facility, we focus on innovation, safety, and purpose-driven work. We offer stability, great benefits, and the satisfaction of building parts that truly make a difference.

Responsibilities

• Review and respond to customer inquiries received by phone, email, or Customer Relationship Management software.
• Communicate requests for cost estimates on non-standard products.
• Check stock, provide pricing and delivery information on orders or potential orders.
• Check order status or expedite orders with Production, Supply Chain or Shipping Departments.
• Prepare and enter purchase orders; provide such information as customer code, pricing, quantity, part number, order acknowledgments etc. Manage orders and material releases received by Electronic Data Interchange.
• Clarify policies and procedures such as condition of sale and pricing structure.
• Prepare and submit request for returned good authorization.
• Provide technical information to distributors which appear in our catalogs or as advised by engineering, product managers, and/or technical services.
• Collaborate with the Pricing Department with customer quote requests and maintain supporting documentation such as cost estimating print-offs, customer drawings and specifications, and divisional drawings and specifications.
• Participate in problem solving and process improvement teams
• Investigate and approve or deny requests for credit as forwarded by the Accounts Receivable Dept.

Secondary Responsibilities/Non-Essential Job Functions:

• Acknowledge customer orders upon request.
• Assist outside sales personnel.
• Sample requests.
• Quotes on non-standards.
• Clarification of policies and procedures.
• Participate in weekly update and problem-solving meetings.
• Any other similar or associated duties necessary to accomplish job objectives, or as assigned by the immediate supervisor.

Qualifications

• High school education or equivalent required.
• Associate degree preferred.
• Must possess good communication skills.
• Two to four years customer service experience.

Equal Employment Opportunity

Parker is an Equal Opportunity and Affinitive Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.
(Minority / Female / Disability / Veteran / VEVRAA Federal Contractor)

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission

Drug Tests

Drug-Free Workplace
In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.