Customer Experience Specialist

Automatic Data Processing, Inc.; Palm Harbor (FL); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

401(k) with match

Paid time off

Company events

Vibrant company culture

Weekly performance bonus

Job summary

Sunrise Irrigation is seeking a Customer Service Representative to handle inquiries, resolve issues, and provide accurate information about our irrigation products and services in a fast-paced environment. You will maintain data quality, collaborate with multiple departments, and contribute to ongoing service improvements.

The role emphasizes strong communication, empathy, and reliability, with a compensation structure including health benefits, 401(k) with match, PTO, and performance bonuses.

Qualifications

• GED or High School Diploma.
• Proven experience in a customer service role or similar position.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication abilities.
• Ability to handle multiple tasks and manage time effectively.
• Proficiency in typing at required speed and 10-key by touch.
• Authorized to legally work in the U.S.
• Tuesday - Saturday Availability

Responsibilities

• Handle incoming customer inquiries via phone, email, or in-person with professionalism, empathy, and efficiency.
• Provide accurate information regarding products, services, pricing, and availability.
• Resolve customer complaints and issues promptly and upscale complex cases to the appropriate department when necessary.
• Communicate effectively and courteously with customers, colleagues, and other departments.
• Use active listening to understand customer needs and concerns thoroughly before providing solutions.
• Develop a comprehensive understanding of our products and services to effectively assist customers.
• Stay updated on product features, promotions, and updates to provide accurate information to customers.
• Use critical thinking and problem-solving skills to address customer issues and find appropriate resolutions.
• Proactively identify recurring issues and suggest improvements to enhance customer satisfaction.
• Manage time effectively to handle a high volume of customer inquiries while maintaining quality standards.
• Ensure accuracy in data entry and customer account maintenance, including proficiency in typing at required speed and 10-key by touch.
• Work collaboratively with other team members and departments to resolve customer concerns and improve service delivery.
• Share customer feedback and insights to contribute to the continuous improvement of our products and services.
• Uphold a professional demeanor in all customer interactions and always represent Sunrise Irrigation positively.
• Adhere to company policies, procedures, and ethical standards in all aspects of your role.
• Actively participate in training sessions, workshops, and ongoing learning opportunities to enhance job knowledge and skills.
• Stay updated on industry trends and best practices in customer service.
• Meet or exceed performance metrics such as response times, customer satisfaction scores, and resolution rates as outlined by management.
• Strive for continuous improvement in your performance and customer service skills.
• Seek feedback from supervisors and peers to improve your performance and customer service skills.
• Take initiative to implement feedback and suggestions for personal and professional growth

Skills

Typing by touch

10-key by touch

Customer service experience

Communication skills

Multitasking

Organizational skills

Education

GED or High School Diploma

Job description

Sunrise Irrigation is seeking a Customer Service Representative to handle inquiries, resolve issues, and provide accurate information about our irrigation products and services in a fast-paced environment. You will maintain data quality, collaborate with multiple departments, and contribute to ongoing service improvements.

The role emphasizes strong communication, empathy, and reliability, with a compensation structure including health benefits, 401(k) with match, PTO, and performance bonuses.