Senior Representative, Consumer Banking Deposits

Synchrony; Kansas City (KS); Hybrid; USD 32,000 - 41,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical coverage for family

401(k) with company match

Job summary

Synchrony is seeking a Senior Representative, Consumer Banking Deposits to handle inbound calls about deposit accounts and offer financial products. You will be the first point of contact, focusing on building relationships and acquiring new accounts, while explaining our value proposition.

The role offers growth and training in a dynamic, customer-focused environment. Based in the United States with remote work eligibility; occasional onsite or hub visits may be required for training and

Qualifications

• Minimum 6 months in Financial Services or consumer banking.
• Minimum 6 months in current role or 9 months if hired after 2020-01-01.
• Satisfactory performance rating and no active formal corrective actions.
• Ability to work a flexible schedule including weekends and holidays.

Responsibilities

• Answer inbound calls regarding account details and products.
• Access multiple systems to provide complete responses.
• Strengthen customer relationships and assist with account maintenance.
• Opening/Closing accounts and CD renewals.
• Money movement and input on product/process improvements.

Skills

Customer service

Communication

De-escalation

Attention to detail

Problem solving

Education

High school diploma

Tools

MS Excel

MS Word

PowerPoint

Job description

Important Application and Location Details:

Application Time: Pleasenoteapplying will takeapproximately 10-20minutes.

Onsite Training: You may be asked to come onsitefor multiple days of in-person training. Specific details will be provided if you successfully complete the hiring process.

Location: This is a work-from-home role; however, to be considered for this role you MUST live within 60 minutes or 60 miles of Kansas City, KS.

Role Summary/Purpose:

As a Senior Representative, Consumer Banking Deposits you will be trained to handle inbound calls from our customers regarding all facets of their deposit accounts. In addition to answering questions regarding current accounts, you will be looking to offer new products to the customer. This role will be the first point of contact for customer calls and drive a concentrated focus on acquiring new accounts and customers by explaining our products and value proposition. This role is an exciting and challenging opportunity for individuals who want to be a part of a growing business.

Benefits:

Just as we’re committed to our customers, we’re deeply committed to supporting you throughout your career with generous benefits, continuous learning opportunities, and clear paths for advancement.You’ll enjoy high starting wages and a comprehensive benefits package; available from day one. This package includes tuition reimbursement, complete medical coverage for you and your entire family and a 401(k) with company match.

Essential Responsibilities:

• Answer inbound calls from customers regarding all aspects of their accounts
• Efficiently access multiple electronic systems to provide complete response
• Work to enhance and strengthen the relationship with the customer
• Assist customer with various account maintenance:
• Opening/Opening Accounts
• CD renewals
• Money movement
• Provide input to Sr. Management regarding improvements to our product & process based on customer feedback.
• Perform other duties/or special projects as assigned

Qualifications/Requirements:

• Minimum of 6 months in Financial Services industry or consumer banking
• Minimum of 6 months in your current role or if you were hired externally after 1/1/20, 9 months in your current role
• Have at least a “satisfactory” performance rating
• Not be on active formal or final formal corrective action
• Ability to work a flexible schedule which includes weekends and holidays

Desired Characteristics:

• Consumer Banking experience
• Strong ability to resolve concerns and de-escalate while providing FCR
• Ability to learn and adapt to a fast-paced environment
• Attention to detail required
• Demonstrate self‐starter as well as a team player
• Demonstrate high level of integrity
• Ability to process information, analyze data, and offer effective solutions
• Knowledge of all the following: MS Excel, Word, PowerPoint
• Demonstrate ability to handle and prioritize multiple tasks
• Proven history of strong interpersonal skills and two‐way communications

Grade/Level: 05

The hourly rate range for this position is $23.50 - $30.00/hr USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Our Way of Working

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices.You will be required to commute to your nearestHub (either virtual or physical) for in-person engagement activities such as regularbusiness or team meetings, training and culture events.

Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.

Eligibility Requirements:

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment:

When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group:

Customer Service Operations