Customer Experience Specialist - High-Volume Support

wasteprocareers; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Waste Pro Texas is seeking a Customer Service Representative to handle inbound calls, serve as the first point of contact, and resolve customer issues. You will collaborate with team members to meet call center objectives and enhance service levels.

Responsibilities include answering calls, providing quotes, establishing accounts, cross-selling products like lock bars, casters, gate fees, and updating customer records in Tower.

Qualifications

• Experience handling high-volume calls.
• Strong verbal and written communication.
• Proficient in MS Office.
• Typing skills and data entry.
• Ability to work independently and in a team.

Responsibilities

• Answer incoming calls from customers.
• Provide service quotes for new customers.
• Establish customer accounts with accurate data and pricing.
• Identify cross-sell opportunities for additional products.
• Resolve customer issues and escalate complex cases as needed.
• Maintain up-to-date customer records in Tower.
• Strive to meet call center productivity and quality goals.

Skills

Verbal communication

Written communication

Analytical skills

MS Office proficiency

Typing speed

Multitasking

Customer service oriented

Problem solving

Tools

Tower system

Job description

Waste Pro Texas is seeking a Customer Service Representative to handle inbound calls, serve as the first point of contact, and resolve customer issues. You will collaborate with team members to meet call center objectives and enhance service levels.

Responsibilities include answering calls, providing quotes, establishing accounts, cross-selling products like lock bars, casters, gate fees, and updating customer records in Tower.