Customer Experience Specialist

Kedia Corporation; Fremont (NE); On-site; USD 35,000 - 45,000; Full time

Job summary

A global service provider is seeking a Customer Service Representative in Fremont, NE to engage with customers, resolving complaints and providing information about products. Responsibilities include maintaining records of interactions and ensuring customer satisfaction. Ideal candidates will possess strong communication skills and a problem-solving mindset. This role offers opportunities for professional growth in a challenging environment.

Qualifications

• Knowledge of principles and processes for providing customer and personal services.
• Knowledge of administrative and clerical procedures.
• Ability to use logic and reasoning to identify the strengths and weaknesses of solutions.

Responsibilities

• Confer with customers to provide information about products.
• Keep records of customer interactions.
• Determine charges for services requested.

Skills

Active Listening

Speaking

Service Orientation

Critical Thinking

Negotiation

Tools

Autodialers

Contact center software

CRM software

Spreadsheet software

Job description

A global service provider is seeking a Customer Service Representative in Fremont, NE to engage with customers, resolving complaints and providing information about products. Responsibilities include maintaining records of interactions and ensuring customer satisfaction. Ideal candidates will possess strong communication skills and a problem-solving mindset. This role offers opportunities for professional growth in a challenging environment.