Customer Experience Specialist

Aafes; Frederick (MD); On-site; USD 32,000 - 45,000; Full time

Job summary

Aafes is seeking a duty-focused associate to drive the customer experience at our Frederick location. You will listen to customers, understand their needs, and propose solutions to maximize satisfaction and loyalty to the Exchange brand.

The role emphasizes proactive service, solutions-oriented interactions, and a willingness to take on additional responsibilities as needed to support store goals.

Qualifications

• High school diploma or equivalent required.
• Retail experience, willingness to take on additional responsibility.

Responsibilities

• Drive the customer experience through proactive and customer-focused behaviors and actions.
• Actively evaluate customers' needs by listening, providing solutions, and making recommendations to maximize customer satisfaction and Exchange brand loyalty.

Education

Completion of high school or the equivalent

Job description

Aafes is seeking a duty-focused associate to drive the customer experience at our Frederick location. You will listen to customers, understand their needs, and propose solutions to maximize satisfaction and loyalty to the Exchange brand.

The role emphasizes proactive service, solutions-oriented interactions, and a willingness to take on additional responsibilities as needed to support store goals.