Client Care Coordinator

Keller Williams Realty Centre; Columbia (MD); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Paid vacation

Health insurance benefit option

401(k) retirement plan

Bonus structure after 6 months

Job summary

Keller Williams Realty Centre is seeking a Customer Experience Specialist in Columbia, Maryland to ensure smooth office operations and provide exceptional support to agents and staff.

The ideal candidate will possess strong problem-solving skills, effective communication abilities, and a detail-oriented approach that fosters a positive workplace. We offer a starting pay between $40,000 and $45,000, full-time hours, and a comprehensive benefits package including health insurance and a 401(k) plan.

Qualifications

• Ability to maintain organization and manage day-to-day needs.
• Experience in a fast-paced office environment.
• Strong ownership and service-oriented mindset.

Responsibilities

• Ensure the office operates efficiently and effectively.
• Handle day-to-day needs for agents and staff.
• Foster a collaborative and welcoming environment.

Skills

Problem-solving

Communication

Attention to detail

Job description

Are you the person everyone relies on to keep things running smoothly, solve problems quickly, and create a great experience for everyone around you?

Do you take pride in being the steady, positive presence in a fast‑paced office where details matter and people come first?

The Customer Experience Specialist is responsible for ensuring the office operates efficiently while delivering a high‑level experience for agents and staff. You will serve as a go‑to resource, handling day‑to‑day needs, maintaining organization, and making sure nothing falls through the cracks.

This role requires someone who leads with service, communicates clearly, and approaches challenges with a solutions‑focused mindset. You bring a strong sense of ownership, a genuine care for people, and the ability to stay calm and professional in any situation.

As a key member of the leadership team, you will help foster a collaborative, welcoming, and productive environment where agents feel supported, and the business runs seamlessly!

Compensation and Benefits

• Starting Pay: $40,000–$45,000
• Full‑time, 40 hours/week
• Bonus structure after 6 months
• Additional investment opportunities after 1 year
• Paid vacation, holiday, and medical leave
• 401(k) retirement plan
• Health insurance benefit option

Compensation: $40,000–$45,000