Customer Service Specialist

Alex Quilis State Farm; Dacula (GA); On-site; USD 48,000 - 54,000; Full time

Job summary

Alex Quilis State Farm is hiring a Customer Support Specialist in Georgia to help customers and resolve issues. You will respond to inquiries, retain accounts, and own escalations to ensure a strong customer experience.

This role emphasizes independent contribution with no people management responsibilities, and offers a yearly salary in the $48k–$54k range along with standard benefits.

Responsibilities

• Respond to customer inquiries and mitigate service problems.
• Retain current customer accounts and provide an exemplary customer experience.
• Own customer escalations and drive resolutions end-to-end as an individual contributor focused on customer outcomes.
• Note: This is not a people-management role.

Job description

Overview

Do you love interacting with others, making connections, and helping people? You’re an excellent fit for the Customer Support Specialist position at our company.

Responsibilities

• Respond to customer inquiries and mitigate service problems.
• Retain current customer accounts and provide an exemplary customer experience.
• Own customer escalations and drive resolutions end-to-end as an individual contributor focused on customer outcomes.
• Note: This is not a people-management role.

Compensation

Compensation: $48,000 - $54,000 yearly