Customer Experience Specialist

Alphabe Insight Inc; Chicago (IL); On-site; USD 43,000 - 50,000; Full time

Benefits offered by this job

Training and ongoing coaching

Supportive team environment

Career growth opportunities

Professional skill development

Hands-on learning

Job summary

Biz Voice Boost in Chicago is seeking a motivated Call Center Agent to assist customers, answer questions, and deliver a positive service experience. You will handle calls, explain options, and refer complex issues when needed.

This role offers training, coaching, and a supportive team environment with opportunities for professional development and career growth. Prior call center experience is a plus but not required.

Qualifications

• Clear verbal communication and active listening skills.
• Strong interpersonal skills and a customer-focused attitude.
• Patience, reliability, and a professional approach to problem-solving.
• Ability to remain calm and organized in a fast-paced environment.
• Willingness to learn new procedures and receive feedback.
• Previous call center or customer service experience is an advantage but not required.

Responsibilities

• Handle incoming customer calls and provide helpful information about products and services.
• Listen to customer questions and concerns to identify appropriate solutions.
• Explain available options and guide customers through routine inquiries.
• Maintain a courteous, professional, and friendly tone during every interaction.
• Follow established procedures to ensure consistent service quality.
• Refer complex questions or concerns to the appropriate team members.
• Participate in training to develop product knowledge and customer service techniques.
• Work with colleagues to support team goals and improve the customer experience.

Skills

Verbal communication

Active listening

Interpersonal skills

Customer-focused

Patience

Reliability

Problem-solving

Job description

Biz Voice Boost in Chicago is seeking a motivated Call Center Agent to assist customers, answer questions, and deliver a positive service experience. You will handle calls, explain options, and refer complex issues when needed.

This role offers training, coaching, and a supportive team environment with opportunities for professional development and career growth. Prior call center experience is a plus but not required.