Customer Care Specialist: Growth, Training & Impact

Alphabe Insight Inc; Las Vegas (NV); On-site; USD 43,000 - 50,000; Full time

Job summary

Biz Voice Boost in Las Vegas, NV seeks a confident, patient Call Center Representative to assist customers by phone, provide product and service information, and contribute to a positive experience.

You will handle inquiries, identify needs, and document call details while upholding company guidelines. Training is provided, with clear opportunities for professional growth in a collaborative team environment.

Qualifications

• Strong verbal communication and active listening skills.
• Friendly, patient, and professional telephone manner.
• Ability to handle customer inquiries confidently.
• Good problem-solving and organizational skills.
• Comfortable working in a fast-paced, goal-oriented environment.
• Previous call center or customer service experience is a plus, but not required.

Responsibilities

• Handle incoming and outgoing customer calls professionally.
• Respond to questions and provide accurate product and service information.
• Identify customer needs and recommend appropriate solutions.
• Address concerns and resolve issues in a courteous manner.
• Document relevant call details and maintain accurate customer records.
• Follow established service procedures and communication guidelines.
• Work toward individual and team performance objectives.

Skills

Verbal communication

Active listening

Telephone manner

Problem solving

Organizational skills

Fast-paced environment

Customer service experience

Job description

Biz Voice Boost in Las Vegas, NV seeks a confident, patient Call Center Representative to assist customers by phone, provide product and service information, and contribute to a positive experience.

You will handle inquiries, identify needs, and document call details while upholding company guidelines. Training is provided, with clear opportunities for professional growth in a collaborative team environment.