Customer Experience Specialist

Pacific Coast Building Products, Inc.; Auburn (WA); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Paid vacation

Paid holidays

Job summary

Fireside, Northwest's premier provider of fireplace hearth products and garage doors, is seeking dedicated customer service staff. You will handle orders, inquiries, and scheduling while building strong relationships with customers.

Excellent communication and accuracy are essential for success in this role. With locations across Oregon and Washington, Fireside emphasizes employee training, growth, and a collaborative work environment.

Qualifications

• At least 2 years of Customer Service experience.
• Excellent verbal and written communication skills.
• Data entry experience is a plus, but not required.
• Organizational, time management and customer service skills.
• Strong analytical skills and attention to detail.

Responsibilities

• Customer Service tasks and problem-solving with customers.
• Follow up with customers through phone and email.
• Accurately process orders, application forms, and requests into data base.
• Scheduling.
• Creating and establishing great relationships with customers.
• Update transactions status of all customer calls.
• Other duties may be assigned.

Skills

Customer service

Communication

Organization

Phone & email handling

Attention to detail

Job description

Benefits: Full-time Regular Employees (and their families) can enroll in medical, dental, vision, and 401K. Employees will also accrue 80 hours of vacation per year for the first 9 years and eight paid holidays throughout the calendar year

Responsibilities:

• Customer Service tasks and problem-solving with customers
• Follow up with customers through phone and email
• Accurately process orders, application forms, and requests into data base
• Scheduling
• Creating and establishing great relationships with customers
• Update transactions status of all customer calls
• Other duties may be assigned

Requirements:

• At least 2 years of Customer Service experience
• Excellent verbal and written communication skills, good organizational skills and professional telephone skills
• Data entry experience is a plus, but not required
• Organizational, time management and customer service skills
• Strong analytical skills and attention to detail
• Prior experience working in construction, HVAC, fireplace, or garage industries is a plus
• Regular attendance is required

Why get your Career started with Fireside?

With locations in both Oregon and Washington Fireside is the Northwest premier provider of fireplace hearth products and garage doors, specializing in the service and installation of quality fireplaces, garage doors, BBQ, fire-pits and more. We are a growing company that has been in business for over 30 years. We pride ourselves in employee training, our Fireside Five Values, and encourage employee growth within the company.

Fireside is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, gender identity, marital status, protected veteran status, medical condition or disability, or any other characteristic protected by law.

Safety | Professionalism | Accountability | Customer Experience | Effective Communication