Customer Experience Specialist

Stord-Warehous; Atlanta (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Stord, The Consumer Experience Company, is seeking a Customer Experience Associate I to deliver timely, accurate support across Salesforce, email, and Slack. You willpartner with internal teams to resolve standard inquiries, document cases, and uphold quality standards as you grow into handling more complex scenarios.

Ideal candidates have 2 years in customer support or client-facing roles, experience in a fast-paced environment, and familiarity with CRM and ticketing tools.

Qualifications

• 2 years in customer support or client experience.
• Experience in a fast-paced, client-facing environment preferred.
• Familiarity with CRM or ticketing systems preferred.

Responsibilities

• Respond to client inquiries across multiple channels within established SLAs.
• Acknowledge and triage requests to ensure timely engagement.
• Document, categorize, and update cases in Salesforce or similar systems.
• Escalate complex issues to senior team members when needed.
• Maintain accurate case documentation and update clients on resolution.

Skills

Customer support

Client experience

Fast-paced environment

Multichannel communication

Tools

CRM systems

Ticketing systems

Job description

Stord, The Consumer Experience Company, is seeking a Customer Experience Associate I to deliver timely, accurate support across Salesforce, email, and Slack. You willpartner with internal teams to resolve standard inquiries, document cases, and uphold quality standards as you grow into handling more complex scenarios.

Ideal candidates have 2 years in customer support or client-facing roles, experience in a fast-paced environment, and familiarity with CRM and ticketing tools.