Customer Experience Specialist

WITRON Group; Arlington Heights (IL); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

WITRON Bonus

Social Benefits

Top Equipment

Corporate Culture

Team Spirit

Job summary

WITRON in Arlington Heights, IL, is seeking a Customer Experience Specialist to support the national Spare Parts program. You will handle order entry, processing, and proactive communication with customers while coordinating with procurement and international counterparts.

The role emphasizes strong Excel and SAP familiarity, plus a background in customer service. Occasional travel and a team-focused environment are expected.

Qualifications

• High School diploma or equivalent is required.
• Post-secondary education preferred.
• 1 year of experience in a customer service role.

Responsibilities

• Creating new spare parts orders from customers.
• Processing orders as they move to fulfillment.
• Corresponding with customers via email and phone.
• Aiding in prioritizing and escalating customer orders.
• Working with procurement to fulfill orders.
• Work in cooperation with Germany counterparts.
• Customer service on all in process orders.
• Supporting customer repair order processing.
• Support other Supply Chain colleagues needs.

Skills

Microsoft Excel

SAP

Excellent communication

Electro/mechanical products knowledge

Education

High School diploma

Post-secondary education preferred

Tools

MS Office

Job description

This is WITRON

Join WITRON as a Customer Experience Specialist!

Job Summary

The Customer Experience Specialist will be working to support our national Spare Parts program. This is a multi-faceted position that will include spare parts order processing, managing open orders with customers, and prioritizing with our customers. Core daily duties will include order entry, order processing receiving, and customer service.

Duties & Responsibilities

• Creating new spare parts orders from customers
• Processing orders as they move to fulfillment
• Corresponding with customers via email and phone calls
• Aiding in prioritizing and escalating customer orders
• Working with procurement to fulfill orders
• Work in cooperation with Germany counterparts
• Customer service on all in process orders
• Supporting customer repair order processing
• Support other Supply Chain colleagues needs

Skills & Knowledge

• Experience with electro/mechanical products a plus
• Proficiency in Microsoft Office, especially Excel
• Excellent computer skills
• Experience with SAP a plus
• Experience with forklifts and other MHE (operation, training, inspections), a plus

Education & Experience

• High School diploma or equivalent is required
• Post-secondary education preferred
• 1 year of experience in a customer service role

Scheduling & Travel

• Ability to work regular business hours (occasional off hours work may be required)
• Ability to travel nationally and internationally as required (Minimal)

Physical Requirements

• Continuous walking, climbing and standing
• Excellent written and verbal skills
• Must be able to lift 50lbs or more

Join WITRON and be part of a team that's shaping the future of automation logistics!

WITRON is proud to be an Equal Opportunity Employer, Race/ Color/Religion/Sex/Disabled/Veteran/Gender Identity/Sexual Orientation.

Our benefits at Arlington Heights

• Your advantages at a glance. Discover the win-win
• Your secure feeling is of great importance to us. Find out about our added values and special benefits.

Team Spirit

We are there for one another and as a company we strive to always become better. You can look forward to being part of a great team environment.

WITRON Bonus

Employees will have the opportunity to participate in our WITRON bonus program once eligible.

Social Benefits

WITRON has a tradition of observing “Special Days” in our employees lives and will provide added benefits or bonuses to help celebrate certain milestones.

Top Equipment

We will provide you with brand name work apparel and professional tools to make sure all of our employees have the right equipment to do the job.

Corporate Culture

Collaboration, an open-door policy, various company events and team building measures are a part of WITRON. A company with modern values and positive culture is waiting for you.

Support & Opportunity

Performance is worth the effort. Your potential will be both recognized and supported. Career opportunities are available for all of our employees, come grow with WITRON.