Customer Experience & Solutions Specialist (Hybrid)

The Lubrizol Corporation; Brecksville (OH); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Bonus plans

401(k) match

Medical/dental/vision

HSA

Paid holidays

Flexible work environment

Learning & development

Career growth

Inclusive culture

Job summary

The Lubrizol Corporation is seeking a Customer Experience Representative to be the interface between customers and the business value chain, delivering exceptional service. You will work across manufacturing, marketing, and supply chain to meet company objectives in a hybrid on-site role (4 days in the office, 1 from home).

You will respond to inquiries, resolve issues, participate in select customer meetings, gather feedback, and help optimize order fulfillment and inventory management with a

Qualifications

• Bachelor’s degree in a relevant field or equivalent experience in customer service or sales support.
• 2+ years of customer service experience, preferably in supply chain or logistics.
• Strong communication skills and ability to manage complex cases.
• Proficiency in CRM systems, ERP platforms, and Microsoft Office Suite.
• Analytical mindset with ability to interpret data and recommend solutions.
• Demonstrated ability to work independently and lead by example.

Responsibilities

• Respond to customer inquiries through designated channels in a timely, professional, and courteous manner.
• Handle moderately complex customer inquiries and resolve escalated issues promptly, ensuring a positive experience.
• Support Account Managers by participating in select customer meetings and providing insights that align with long-term strategies.
• Gather and share customer feedback to improve inventory management and enhance satisfaction within assigned programs.
• Identify and resolve order or shipping exceptions, performing root cause analysis to prevent recurrence.
• Executes the order entry process and manage the order fulfillment process.
• Proactively communicate with customers to confirm details, resolve issues before escalation, and ensure timely delivery.
• Coordinate with cross-functional teams to resolve issues impacting customer satisfaction.
• Ensure adherence to company policies, trade compliance, and documentation standards.
• Track and report on key metrics, sharing insights to improve performance; participate in continuous improvement.

Skills

Customer service

CRM systems

ERP platforms

Analytical mindset

Communication skills

Independence

Education

Bachelor’s degree or equivalent experience

Related fields: Business Administration, Supply Chain

Tools

CRM systems

ERP platforms

Microsoft Office

Job description

The Lubrizol Corporation is seeking a Customer Experience Representative to be the interface between customers and the business value chain, delivering exceptional service. You will work across manufacturing, marketing, and supply chain to meet company objectives in a hybrid on-site role (4 days in the office, 1 from home).

You will respond to inquiries, resolve issues, participate in select customer meetings, gather feedback, and help optimize order fulfillment and inventory management with a