Customer Experience & Social Media Specialist

99 Ranch Market; San Jose (CA); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

401(k) with 4% match

Employee Discount

Paid Time Off

Long-Term Service Award

Job summary

99 Ranch Market in San Jose, CA is seeking a Customer Experience & Social Media Coordinator to support both in-store and online customers, blending service, order support, social media engagement, and basic store marketing.

You will manage content for WeChat, Xiaohongshu, Instagram and TikTok, respond to customer questions, assist with promotions and loyalty programs, and help with store events.

Qualifications

• High school diploma required, Bachelor's degree preferred.
• 1 year of marketing and social media outreach experience preferred.
• Comfortable on camera and confident creating social media content.
• Outgoing, energetic, and a natural people person.
• Familiar with WeChat, Xiaohongshu (RedNote), Instagram, TikTok, and other platforms.
• Creative, proactive, and full of ideas.
• Strong communication skills and team collaboration mindset.
• Passion for food, culture, and the 99 Ranch Market brand.
• Bilingual English & Chinese preferred.

Responsibilities

• Provide friendly and helpful customer service in-store and online.
• Assist with e-commerce orders, including picking, packing, and preparing orders for customers.
• Help respond to e-commerce customer questions and resolve basic order issues.
• Support store social media channels such as WeChat, Xiaohongshu/REDnote, Instagram, and TikTok.
• Create simple content featuring products, promotions, events, and store highlights.
• Encourage loyalty program sign-ups and customer engagement.
• Assist with promotional displays, sampling events, and other store marketing activities.
• Share customer feedback and product trends with store management.
• Support the Store Manager and store team with general operations as needed.

Skills

Marketing experience

Social media content creation

On-camera comfort

Strong communication

Bilingual English/Chinese

Team collaboration

Industry passion for food/culture

Education

High school diploma

Bachelor's degree preferred

Tools

WeChat

Xiaohongshu/RedNote

Instagram

TikTok

Job description

99 Ranch Market in San Jose, CA is seeking a Customer Experience & Social Media Coordinator to support both in-store and online customers, blending service, order support, social media engagement, and basic store marketing.

You will manage content for WeChat, Xiaohongshu, Instagram and TikTok, respond to customer questions, assist with promotions and loyalty programs, and help with store events.