Customer Experience & Social Media Specialist

99 Ranch Market; Communipaw (NJ); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

401(k) Match

Long-Term Award

Employee Discount

Paid Time Off

Job summary

99 Ranch Market is hiring a Customer Experience & Social Media Coordinator to support in-store and online customers. This role blends customer service, e-commerce support, social media engagement, and basic store marketing activities.

Responsibilities include assisting with e-commerce orders, creating content, and engaging on platforms like WeChat, Xiaohongshu, Instagram, and TikTok. The candidate should be bilingual (English & Chinese) and eager to grow with the brand.

Qualifications

• High school diploma required; Bachelor’s degree preferred.
• 1 year of marketing and social media outreach experience preferred.
• Comfortable on camera and creating social media content.
• Outgoing, energetic, and a natural people person.
• Familiar with WeChat, Xiaohongshu (RedNote), Instagram, TikTok, and other platforms.
• Creative, proactive, and full of ideas.
• Strong communication skills and team collaboration mindset.
• Passion for food, culture, and the 99 Ranch Market brand.
• Bilingual (English & Chinese) preferred.

Responsibilities

• Provide friendly customer service in-store and online.
• Assist with e-commerce orders, including picking and packing.
• Respond to e-commerce questions and resolve basic order issues.
• Support store social media channels (WeChat, Xiaohongshu, Instagram, TikTok).
• Create simple content featuring products, promotions, and store highlights.
• Encourage loyalty program sign-ups and customer engagement.
• Assist with promotional displays and store marketing activities.
• Share customer feedback and product trends with store management.
• Support the Store Manager and store team with general operations.

Skills

Marketing outreach

Social media outreach

Content creation

Communication skills

Team collaboration

On-camera / presentation

Education

High school diploma

Bachelor's degree preferred

Tools

WeChat

Xiaohongshu

Instagram

TikTok

Job description

99 Ranch Market is hiring a Customer Experience & Social Media Coordinator to support in-store and online customers. This role blends customer service, e-commerce support, social media engagement, and basic store marketing activities.

Responsibilities include assisting with e-commerce orders, creating content, and engaging on platforms like WeChat, Xiaohongshu, Instagram, and TikTok. The candidate should be bilingual (English & Chinese) and eager to grow with the brand.