Customer Experience & Shipments Coordinator

Focus; Carson (CA); On-site; USD 65,000 - 75,000; Full time

Job summary

Focus in Carson, CA is seeking a Customer Experience Manager to be the first point of contact for external customers, processing orders and coordinating shipments. You will schedule inbound containers and truckloads, update systems, and respond to inquiries with prompt, courteous service.

The role reports to the Sr. Operations Manager / Director of Operations and requires strong communication, multitasking, and customer service skills. Warehouse liaison and report generation are involved.

Qualifications

• Excellent communication and timely response to customers.
• Ability to multi-task in a fast-paced warehouse/distribution setting.
• Accurate handling of customer orders and records.
• Strong customer service skills and problem solving.
• Ability to read operating instructions and safety guidelines.
• Experience creating routine reports and correspondence.

Responsibilities

• Serve as first point of contact for external customers and process orders.
• Schedule inbound/outbound shipments; enter product into inventory systems.
• Process order releases and notify customers of updates.
• Provide shipping/tracking information to customers.
• Maintain positive customer relationships and respond to inquiries.
• Coordinate between warehouse and customer accounts, including visits.
• Generate reports and assist with customer needs as required.
• Perform other duties as assigned.

Skills

Communication

Multi-tasking

Prioritization

Customer service

Order accuracy

Reading documents

Reporting

Interpersonal skills

Team collaboration

Microsoft Office

Education

College degree preferred

Tools

Logiwa

Pinnacle

DataDocks

Microsoft Office

Job description

Focus in Carson, CA is seeking a Customer Experience Manager to be the first point of contact for external customers, processing orders and coordinating shipments. You will schedule inbound containers and truckloads, update systems, and respond to inquiries with prompt, courteous service.

The role reports to the Sr. Operations Manager / Director of Operations and requires strong communication, multitasking, and customer service skills. Warehouse liaison and report generation are involved.