Customer Experience & Scheduling Manager - Home Care

All Ways Caring HomeCare; Wasilla (AK); On-site; USD 36,000 - 37,000; Full time

Benefits offered by this job

Great company culture

Daily pay options

Tuition reimbursement

Flexible schedules near home

Retention and referral bonuses

Benefits, supplemental plans, EAP, and

401K participation

Job summary

All Ways Caring HomeCare is seeking a Customer Service Manager to oversee quality care, client satisfaction, and caregiver supervision in home-based settings. The role emphasizes timely problem solving, strong relationships with referral partners, and ensuring accurate documentation and visits to client homes.

The position offers daily pay options, tuition reimbursement, and flexible schedules, supporting professional growth and a compassionate, client-centered culture.

Qualifications

• Associate or bachelor’s degree in business, Nursing, Social Services, or related field (per regulatory requirements).
• Accountable, reliable, and able to work independently with good judgement.
• Valid driver’s license and auto insurance.
• Effective verbal and written communication.
• Excellent customer service skills.

Responsibilities

• Oversee quality care and overall client satisfaction.
• Supervise and provide guidance to the Caregivers who provide direct care to the clients served.
• Manage employee scheduling, identify problem situations, and implement proactive solutions.
• Maintain strong and positive relationships with referral partners, payor sources, and clients.
• Ensure proper documentation and record-keeping.
• Conduct periodic home visits and safety checks.

Skills

Scheduling

Leadership

Customer service

Communication

Time management

Education

Associate or bachelor’s degree in business, Nursing, Social Services, or related field

Job description

All Ways Caring HomeCare is seeking a Customer Service Manager to oversee quality care, client satisfaction, and caregiver supervision in home-based settings. The role emphasizes timely problem solving, strong relationships with referral partners, and ensuring accurate documentation and visits to client homes.

The position offers daily pay options, tuition reimbursement, and flexible schedules, supporting professional growth and a compassionate, client-centered culture.