Customer Experience & Sales Support Specialist

Architectural Surfaces; Nashville (TN); Presencial; USD 32.000 - 52.000; Jornada completa

Descripción de la vacante

Architectural Surfaces is seeking a customer-focused professional to interact with customers, provide price quotes and material availability, and schedule orders for deliveries. The role supports fabricators/installers and walk-in customers, with responsibilities including cash handling backup, product education, and maintaining excellent service levels.

The position requires responding to inquiries via phone or email, routing requests to appropriate teams, and assisting with inventory and

Responsabilidades

• Answer incoming phone calls/emails.
• Provide price quotes and availability of materials to customers.
• Provide customer service & sales support to fabricators/installers & walk-in customers.
• Provide backup for cash/credit card transactions.
• Provide backup for balancing end-of-day cash reports.
• Answer product questions and educating customers on our products.
• Provide and encourage outstanding customer service.
• Answer incoming calls on a multi-line system professionally and courteously.
• Respond to customers via telephone or email through a personal computer.
• Receive customers' requests by telephone, or email, analyze requests, provide the information requested, ascertain who can best deliver the data, and route the request to the proper person.
• Provide pricing information, process orders, and similar data to customers.
• Follow up with customers to assess the level of customer service.
• Resolve customer questions related to orders or inventory.
• Analyze transactions and correct and adjust orders.
• Must be prompt and timely in completing assigned responsibilities.
• Develop knowledge of product line, prices, delivery time, and similar data as required.
• Manage administrative duties.
• Perform all aspects of the job within company policy and procedures.
• Provide backup for showroom consultants.
• Assist GM with inventory maintenance.
• Other duties as assigned.

Descripción del empleo

Architectural Surfaces is seeking a customer-focused professional to interact with customers, provide price quotes and material availability, and schedule orders for deliveries. The role supports fabricators/installers and walk-in customers, with responsibilities including cash handling backup, product education, and maintaining excellent service levels.

The position requires responding to inquiries via phone or email, routing requests to appropriate teams, and assisting with inventory and