Customer Experience & Sales Growth Leader

Ryerson; Little Rock (AR); On-site; USD 85,000 - 125,000; Full time

Job summary

Ryerson in Little Rock seeks a Customer Experience Manager to lead the regional customer experience team, analyze market trends, and support strategic planning. You will drive revenue and profitability by guiding the team and collaborating with senior leadership to ensure exceptional service for new and existing clients.

The role focuses on strengthening sales operations, managing large contracts, and aligning marketing programs with marketplace opportunities to deliver robust branch performance.

Qualifications

• Bachelor’s degree in Sales, Marketing Manufacturing or Engineering required.
• 5-7 years of progressive levels of Sales Experience preferred (Inside/Outside Sales).
• Previous management experience.
• Knowledge of ERP systems is critical; SAP is a plus.
• Highly proficient in Microsoft Excel.
• Excellent professional written, verbal and interpersonal communication skills required.
• Proficiency within Microsoft applications (Outlook, Excel, Word) required.
• Ability to multi-task and prioritize in a rapidly changing environment.

Responsibilities

• Management and development of customer experience team, including hiring, training, goal setting and performance reviews
• Maximizes Sales, Gross Margin Dollars, Gross Margin Percentage, Net Profit and Return on Average Capital Employed
• Communicates with General Manager on sales trends, developments in the marketplace, competition, and business opportunities
• Cultivates business plans, marketing and sales programs and budgets based on developments in the marketplace, sales trends, competition, and business opportunities
• Ensures implementation of corporate marketing strategies, plans and programs as related to the branch are being met or exceeded
• Assists Sales Representatives in developing new business and maintains close contact with current customer base
• Makes recommendations to the General Manager regarding disposition of all discretionary claims.
• Price book management and assists in major quotations
• All other duties as assigned or duties, responsibilities, and activities may change at any time with or without notice

Skills

Communication skills

Multi-tasking

Prioritization

Education

Bachelor’s degree in Sales, Marketing Manufacturing or Engineering

Tools

SAP

Microsoft Excel

Outlook

Word

Job description

Ryerson in Little Rock seeks a Customer Experience Manager to lead the regional customer experience team, analyze market trends, and support strategic planning. You will drive revenue and profitability by guiding the team and collaborating with senior leadership to ensure exceptional service for new and existing clients.

The role focuses on strengthening sales operations, managing large contracts, and aligning marketing programs with marketplace opportunities to deliver robust branch performance.