Customer Experience Sales Associate

Belk; Cumming (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Belk is seeking a Sales Associate to deliver a positive customer experience by assisting with merchandise selection, making product recommendations, and processing transactions. This role drives sales, maintains merchandise presentations, and supports store objectives in a fast-paced retail environment.

You will greet customers, build relationships, stay informed on promotions, and collaborate with store teams to ensure accuracy and safety.

Qualifications

• Dedicated to customer service with a drive to achieve store objectives.
• Ability to learn and build product knowledge.
• Willing to work flexible schedule including nights, weekends, and holidays.

Responsibilities

• Demonstrate ownership and initiative in achieving personal goals, store objectives, and daily priorities.
• Greet, engage, and assist customers warmly, creating a welcoming environment and providing personalized service to enhance customer shopping experience.
• Apply suggestive selling techniques and offer product recommendations to meet customer needs and drive sales.
• Build genuine relationships with customers to foster loyalty and repeat business.
• Process transactions accurately and efficiently. Handle customer inquiries, returns, and concerns with professionalism, promptness, and care.
• Maintain visually appealing selling areas, merchandise presentation standards, accurate signage, fitting rooms, and cleanliness through daily recovery and stock replenishment.
• Leverage training tools, use resources, and embrace feedback to continuously boost product knowledge, build selling skills, and strengthen performance.
• Contribute to a positive store culture by building connections with teammates, sharing knowledge, and celebrating individual and team achievements.
• Support store operations by assisting with store fulfillment, pricing, promotional sets, product placement, and other tasks as assigned.
• Follow asset protection procedures, safety guidelines, and security protocols, supporting store shortage control, inventory accuracy, and minimizing risk in designated area.

Job description

Belk is seeking a Sales Associate to deliver a positive customer experience by assisting with merchandise selection, making product recommendations, and processing transactions. This role drives sales, maintains merchandise presentations, and supports store objectives in a fast-paced retail environment.

You will greet customers, build relationships, stay informed on promotions, and collaborate with store teams to ensure accuracy and safety.