Customer-Experience Sales Associate

Crosby’s Stores; New York, Northern (NY, KY); Hybrid; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Career growth

Teamwork culture

Make impact

Job summary

Crosby’s Stores is looking for a friendly Sales Associate to deliver outstanding customer experience across shifts and maintain a clean, safe store environment. You’ll support sales goals, process transactions, and help with fresh food prep and beverage service.

Join a team that values honesty, customer focus, and accountability, and benefits from a strong culture of teamwork and community involvement. Immediate hiring and flexible shifts available.

Qualifications

• High School Diploma or equivalent preferred.
• Preferred age of 18 years or older.
• Previous experience preferred.
• Valid Driver’s License preferred.
• Proficient in basic math to handle cash transactions, shift reports and vendor check-ins.
• Ability to clearly assess and validate customer identification.
• Ability to understand operating instructions for lottery, point of sale systems, and other equipment.
• Tolerance of exposure to gasoline fumes and cleaning products.

Responsibilities

• Provide prompt, friendly, and courteous service to every customer.
• Prepare fresh food and made‑to‑order items following company recipes and standards.
• Promote My Crosby’s Rewards and assist customers with enrollment and offers.
• Suggest additional items at checkout to enhance customer experience.
• Communicate effectively with team members and leadership.
• Demonstrate company values: Honesty, Trust, Customer Focus, Teamwork, and Accountability.
• Follow all company policies, procedures, and food safety standards.
• Stay up to date on company operations and expectations.
• Work scheduled shifts and follow dress code guidelines.
• Report any issues related to sales, pricing, or store operations.
• Handle customer concerns professionally and escalated when needed.
• Accurately process transactions and refunds.
• Balance and report register activity at the end of each shift.
• Report any cash discrepancies over $5.00.
• Follow proper cash handling and register procedures.
• Help monitor inventory and prevent loss.
• Follow all cash control and store security procedures.
• Notify management of deliveries and any suspicious activity.
• Protect company assets at all times.
• Keep shelves, coolers, and displays fully stocked and organized.
• Ensure all items are properly priced.
• Prepare and maintain coffee, fountain drinks, and other high-demand items.
• Maintain a clean and safe store environment inside and out.
• Clean floors, restrooms, food areas, and equipment.
• Keep parking lots, sidewalks, and fueling areas tidy.
• Identify and address safety hazards & report maintenance issues promptly.
• Career growth opportunities
• A culture of teamwork and support
• A chance to make an impact
• Benefits that matter:
• Company Discounts
• Significant Fuel Discounts!
• Paid Time Off
• 401K
• Referral Bonus ($250 + a free pizza!)
• Company-paid Employee Assistance Program

Skills

Customer service

Cash handling

Communication

Teamwork

Problem solving

Education

High School Diploma or equivalent

Tools

POS systems

Job description

Crosby’s Stores is looking for a friendly Sales Associate to deliver outstanding customer experience across shifts and maintain a clean, safe store environment. You’ll support sales goals, process transactions, and help with fresh food prep and beverage service.

Join a team that values honesty, customer focus, and accountability, and benefits from a strong culture of teamwork and community involvement. Immediate hiring and flexible shifts available.