Customer-Focused Sales and Service Associate

Crosby’s Stores; New York (NY); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Company Discounts

Significant Fuel Discounts!

Paid Time Off

401K

Referral Bonus ($250 + a free pizza!)

Company-paid Employee Assistance Pro­g

Job summary

Crosby’s Stores is seeking a Sales Associate to deliver outstanding customer experience while keeping a clean, safe store environment and supporting sales goals. You’ll help customers with purchases, prepare items, and promote Crosby’s Rewards.

The role emphasizes friendliness, reliability, and a commitment to exceeding customer expectations every day, with opportunities for career growth within a local brand that values teamwork and community impact.

Qualifications

• High School Diploma or equivalent preferred
• Preferred age of 18 years or older
• Previous experience, preferred
• Valid Driver’s License, preferred
• Proficient in basic math to handle cash transactions, shift reports and vendor check-ins
• Ability to clearly assess and validate customer identification
• Ability to understand operating instructions for lottery, point of sale systems, and other equipment
• Tolerance of exposure to gasoline fumes and cleaning products

Responsibilities

• Provide prompt, friendly, and courteous service to every customer
• Prepare fresh food and made‑to‑order items following company recipes and standards
• Promote My Crosby’s Rewards and assist customers with enrollment and offers
• Suggest additional items at checkout to enhance customer experience
• Communicate effectively with team members and leadership
• Demonstrate company values: Honesty, Trust, Customer Focus, Teamwork, and Accountability
• Follow all company policies, procedures, and food safety standards
• Stay up to date on company operations and expectations
• Work scheduled shifts and follow dress code guidelines
• Report any issues related to sales, pricing, or store operations
• Handle customer concerns professionally and escalated when needed
• Accurately process transactions and refunds
• Balance and report register activity at the end of each shift
• Report any cash discrepancies over $5.00
• Follow proper cash handling and register procedures
• Help monitor inventory and prevent loss
• Follow all cash control and store security procedures
• Notify management of deliveries and any suspicious activity
• Protect company assets at all times
• Keep shelves, coolers, and displays fully stocked and organized
• Ensure all items are properly priced
• Prepare and maintain coffee, fountain drinks, and other high-demand items
• Maintain a clean and safe store environment inside and out
• Clean floors, restrooms, food areas, and equipment
• Keep parking lots, sidewalks, and fueling areas tidy
• Identify and address safety hazards & report maintenance issues promptly
• Career growth opportunities - Whether you’re just starting out or looking to develop your career, we’ll help you grow.
• A culture of teamwork and support - Enjoy working with a close-knit team that celebrates each other’s successes.
• A chance to make an impact: Be part of a local brand that supports its community.
• Benefits that matter:
• Company Discounts
• Significant Fuel Discounts!
• Paid Time Off
• 401K
• Referral Bonus ($250 + a free pizza!)
• Company-paid Employee Assistance Program

Job description

Crosby’s Stores is seeking a Sales Associate to deliver outstanding customer experience while keeping a clean, safe store environment and supporting sales goals. You’ll help customers with purchases, prepare items, and promote Crosby’s Rewards.

The role emphasizes friendliness, reliability, and a commitment to exceeding customer expectations every day, with opportunities for career growth within a local brand that values teamwork and community impact.