Customer Experience & Sales Admin Coordinator

Koenig Equipment; Knightstown (IN); On-site; USD 38,000 - 52,000; Full time

Job summary

Koenig Equipment, Inc. seeks a Sales & Administration Coordinator in Indiana to support customers and team members after equipment purchase. You will handle invoicing, rebates, service agreements, and warranty purchases while coordinating between Sales, Service and Customers to ensure accuracy and growth.

Ideal candidates have sales or customer service experience, strong communication, and a proactive, independent work style. A valid driver's license is required for off‑site meetings.

Qualifications

• Experience in sales, customer service, or agricultural/equipment industries.
• Proven attention to detail with exceptional follow‑through.
• Clear, professional communication skills (written and verbal).
• Comfort discussing pricing and payment options with customers in a consultative manner.
• Self‑starter capable of working independently and collaboratively.
• Valid Driver’s License and ability to attend off‑site meetings as scheduled.

Responsibilities

• Develop a deep understanding of our products and services to effectively communicate their benefits to Customers.
• Understand Customer’s needs and how Value‑Added Services benefit them, quoting products and scheduling services.
• Engage Customers through calls, emails, and texts to educate and upsell post‑sale.
• Grow service business through text and call marketing to existing and new customers.
• Own end‑to‑end processing of sales transactions including invoicing, rebates, service agreements, and warranty purchases.
• Maintain documentation related to settlements, invoices, and warranties per policies.
• Collaborate with sales and service to ensure efficient processing and resolve discrepancies.
• Provide regular administrative support and participate in process improvements.

Skills

Sales experience

Customer service

Attention to detail

Pricing discussions

Independent and collaborative work

Valid Driver’s License

Job description

Koenig Equipment, Inc. seeks a Sales & Administration Coordinator in Indiana to support customers and team members after equipment purchase. You will handle invoicing, rebates, service agreements, and warranty purchases while coordinating between Sales, Service and Customers to ensure accuracy and growth.

Ideal candidates have sales or customer service experience, strong communication, and a proactive, independent work style. A valid driver's license is required for off‑site meetings.