Customer Experience & Retention Specialist

Anna Gaudyn - State Farm Agent; Schaumburg (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Anna Gaudyn - State Farm Agent is seeking a Customer Relations Representative to provide exceptional customer experiences in Schaumburg, Illinois. You will resolve customer inquiries, update records, and collaborate with team members to support a positive environment.

The ideal candidate should possess strong communication and problem-solving skills, preferably with experience in customer service, and should be bilingual in Spanish. Join a team that values honesty, kindness, and collaboration.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service is preferred.
• Ability to handle high-stress situations calmly.
• Bilingual in Spanish is preferred.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Ability to handle high-stress situations

Bilingual Spanish

Job description

Anna Gaudyn - State Farm Agent is seeking a Customer Relations Representative to provide exceptional customer experiences in Schaumburg, Illinois. You will resolve customer inquiries, update records, and collaborate with team members to support a positive environment.

The ideal candidate should possess strong communication and problem-solving skills, preferably with experience in customer service, and should be bilingual in Spanish. Join a team that values honesty, kindness, and collaboration.