Customer Experience & Retention Specialist

AutoNation; Hardeeville (SC); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k matching

Employee discounts

YouDecide deals

DRVPNK charity

Job summary

AutoNation in the United States is seeking a Customer Relations Associate to strengthen loyalty by managing customer interactions, monitoring satisfaction, and resolving complaints across service, sales, and delivery processes.

You will follow up with customers after visits, prepare delivery reports, and provide feedback to improve the vehicle delivery experience. Strong communication and data-entry skills are essential.

Qualifications

• High school diploma or equivalent.
• Prolonged periods of PC usage and data entry.
• Excellent verbal and written communication skills.
• Strong phone and organizational skills.
• Two years customer service experience preferred.

Responsibilities

• Maintain high customer retention and satisfaction; monitor complaints.
• Contact service customers after visits to monitor quality.
• Follow up with dissatisfied customers until resolved.
• Prepare delivery call reports for Customer Relations Manager.
• Print and distribute customer-related reports; track surveys.
• Assist Parts Department with parts tracking and follow-ups.

Skills

Customer service

Phone skills

Verbal communication

Written communication

Organizational skills

Data entry

Education

High school diploma or equivalent

Tools

CRM software

Job description

AutoNation in the United States is seeking a Customer Relations Associate to strengthen loyalty by managing customer interactions, monitoring satisfaction, and resolving complaints across service, sales, and delivery processes.

You will follow up with customers after visits, prepare delivery reports, and provide feedback to improve the vehicle delivery experience. Strong communication and data-entry skills are essential.