Customer Experience & Retention Specialist

Terry Blakely - State Farm Agent; Danville (VA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Terry Blakely - State Farm Agent in Danville, Virginia is looking for a Customer Relations Representative. In this role, you'll create exceptional customer experiences that support the growth of a successful insurance agency. You will assist with customer inquiries and collaborate with team members to ensure satisfaction.

The ideal candidate has strong communication skills and experience in customer service. Opportunities for internal advancement are available for motivated candidates.

Qualifications

• Strong communication and problem-solving skills are essential.
• Previous experience in customer service is preferred.
• Ability to remain calm in stressful situations is required.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication and problem-solving skills

Experience in customer service preferred

Ability to handle high-stress situations calmly

Job description

Terry Blakely - State Farm Agent in Danville, Virginia is looking for a Customer Relations Representative. In this role, you'll create exceptional customer experiences that support the growth of a successful insurance agency. You will assist with customer inquiries and collaborate with team members to ensure satisfaction.

The ideal candidate has strong communication skills and experience in customer service. Opportunities for internal advancement are available for motivated candidates.