Customer Experience & Retention Specialist

Zinsou Ayihonsi - State Farm Agent; Chester (VA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Opportunity for advancement

Training & development

Health insurance

Job summary

Zinsou Ayihonsi - State Farm Agent is seeking a Customer Relation Rep in Chester, Virginia. The ideal candidate will generate exceptional client experiences and support the growth of a successful insurance agency. You'll manage inquiries and troubleshoot issues while collaborating with team members.

This role emphasizes strong communication and problem-solving skills, with potential for internal growth for driven candidates. Experience in customer service is preferred, and bilingual abilities in Spanish and English are a plus.

Qualifications

• Strong communication and problem-solving skills are essential.
• Experience in customer service is preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Strong communication skills

Problem-solving skills

Customer service experience

Bilingual Spanish - English

Job description

Zinsou Ayihonsi - State Farm Agent is seeking a Customer Relation Rep in Chester, Virginia. The ideal candidate will generate exceptional client experiences and support the growth of a successful insurance agency. You'll manage inquiries and troubleshoot issues while collaborating with team members.

This role emphasizes strong communication and problem-solving skills, with potential for internal growth for driven candidates. Experience in customer service is preferred, and bilingual abilities in Spanish and English are a plus.